Quality and Compliance Specialist - Supply Chain

About Us

GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you!

About the role

As a Quality and Compliance Specialist Supply Chain at GoodMorning.com, this role serves as a subject-matter specialist for supplier quality, product compliance, and quality assurance across the supply chain. The Specialist independently evaluates quality and compliance risks, interprets applicable regulatory and certification requirements, leads supplier quality investigations and corrective actions, monitors product and supplier performance, and provides technical guidance to internal teams and external suppliers. The role is accountable for driving effective resolution of non-conformities, strengthening supplier quality systems, and ensuring products and supply-chain activities meet established quality, safety, regulatory, and company requirements.

What you'll do

Quality Assurance and Control:

• Implementing and maintaining quality assurance processes across the supply chain
• Performing inspections, audits, and tests on incoming materials, in-process products, and final goods as needed
• Monitoring suppliers and vendors to ensure compliance with quality standards
• Investigating and resolving quality issues or non-conformities
• Reporting and monitoring quality metrics related to supplier and product performance

Regulatory Compliance:

• Ensuring compliance with industry-specific regulations, certifications, and standards
• Keeping up-to-date with changes in regulations and ensuring processes align with legal requirements
• Preparing and maintaining documentation required for audits and regulatory inspections

Supplier and Vendor Management:

• Assessing and approving new suppliers based on quality and compliance standards
• Conducting vendor self-assessment analysis to ensure adherence to contract specifications and regulatory requirements
• Overseeing management and resolution of customer complaints related to quality, ensuring prompt and effective solutions
• Collaborating with suppliers to address and resolve quality or compliance issues

Risk Management:

• Identifying risks related to product quality, safety, and compliance in the supply chain
• Implementing corrective and preventive action plans (CAPAs) to mitigate risks
• Monitoring and reporting on key quality metrics and trends

Process Improvement:

• Developing and revising quality policies and procedures, ensuring they align with industry standards and organizational objectives
• Implementing and maintaining an up-to-date quality management system
• Driving continuous improvement initiatives across supply chain operations
• Training internal teams and suppliers on quality and compliance standards

Documentation and Reporting:

• Maintaining accurate and up-to-date records of quality audits, tests, and corrective actions
• Preparing detailed reports for management, highlighting quality performance and compliance status
• Supporting internal and external audits by providing required documentation and evidence

Qualifications

• Bachelor’s degree in Quality Management, Supply Chain Management, Business Administration, or a related field.
• Minimum of 2 years’ experience in quality assurance, compliance, or supply chain roles, preferably in manufacturing, logistics, or distribution sectors.
• Strong knowledge of quality assurance protocols, standards, and regulatory requirements applicable to supply chain and logistics.
• Certifications in quality assurance methodologies such as ISO standards, Lean Six Sigma, or similar.

Benefits & Perks

• Competitive compensation, vacation, profit share, and equity package
• 125% RRSP matching
• 100% employer-paid extended benefits - Health, Dental, & Optical
• Employee Assistance Program
• Employee product discounts
• Monthly Transportation Benefit for public transit or parking