Quality Assurance Manager

SMS Equipment is seeking a detail-focused and collaborative Quality Assurance Manager to lead quality assurance for our enterprise resource planning (ERP) solutions and associated applications. This role partners with business teams, Information Technology, project teams, and vendors to strengthen testing practices, manage solution releases, reduce defects, and support reliable business systems.

Work Location: Acheson, Alberta.
Salary: $130,000 to $140,000 per annum.
Work Arrangement: Remote-first, with occasional attendance at the Acheson office for collaboration.
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. After-hours support is required for solution loads and application updates.

What You’ll Do

• Lead the quality assurance team and provide direction on quality controls, testing processes, priorities, training, and employee development.
• Own the ERP solution load process from planning through post-go-live support, including testing schedules, requirements, documentation, execution, certification, and issue resolution.
• Coordinate and validate testing for ERP solutions, patches, interfaces, reporting, and associated applications, ensuring work is completed on time and achieves expected outcomes.
• Analyze test data and results, track progress, develop corrective measures, and work with the ERP vendor to resolve product defects.
• Develop, maintain, and promote quality assurance standards, protocols, test scripts, documentation, and continuous improvement practices.
• Partner with business users, application teams, Business Intelligence, Service Desk, infrastructure, security, project management, change management, and third-party vendors.
• Assess business processes, policies, process flows, standard operating procedures, segregation of duties, internal controls, and JSOX requirements.
• Complete requirements gathering, impact assessments, risk identification, and quality assurance activities for projects, enhancements, and application changes.
• Provide quality assurance support for training materials and communicate solution and process details to trainers and other stakeholders.
• Establish service and operational level expectations with the ERP vendor and provide after-hours support for planned releases and updates.

What You Bring

The successful candidate will bring at least 5 years of experience leading quality assurance in a complex organization, with strong knowledge of enterprise applications, testing methodologies, business processes, data, reporting, and internal controls. Other requirements include:

• Bachelor's degree, diploma, certificate, or other post-secondary education in a related field.
• Experience overseeing ERP or enterprise application testing, release activities, defect resolution, and quality improvement.
• Experience leading, training, mentoring, and evaluating quality assurance employees.
• Thorough knowledge of quality assurance methodologies and standards, including test planning, test scripts, results validation, and corrective actions.
• Experience working with software development vendors; experience with offshore development teams is an asset.
• Experience with automated testing applications, Microsoft Office, databases, data analysis, and statistical methods.
• Strong understanding of business processes, data structures, reporting, risk management, and internal controls.
• Excellent communication, collaboration, organization, time management, and attention to detail.
• Ability to work effectively with distributed teams and travel where required.

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.