Quality Assurance Supervisor

At Ice River Sustainable Solutions, we are building more than products. We are building careers with purpose. As a proudly Canadian, family-owned leader in sustainable manufacturing, we transform 100% recycled plastic into innovative solutions used across North America. Sustainability is not just something we talk about; it is built into everything we do.

We move fast. We solve problems. We take pride in doing meaningful work that makes a real impact. We invest in our people, promote from within, and create real opportunities for growth across our organization.

If you are someone who rolls up your sleeves, thinks creatively, and is ready to grow with a company that is redefining sustainable manufacturing, this could be your next move.

Quality Assurance Supervisor (Bottling & Plastics Manufacturing)

Location: Feversham, Ontario
Company: Ice River Sustainable Solutions
Salary: $75,000–$78,000 annually

Ice River Sustainable Solutions is looking for an experienced and hands-on Quality Assurance Supervisor to join our manufacturing team in Feversham, Ontario.

In this role, you will play an important part in maintaining the quality, safety, and consistency of our products across our bottled water and plastics manufacturing operations. Working closely with the Quality Assurance Manager and plant leadership, you will oversee day-to-day quality assurance activities, support regulatory compliance, and lead a team of QA and Sanitation Technicians.

We're looking for someone who thrives in a fast-paced manufacturing environment, enjoys being actively involved on the production floor, and has the confidence to identify quality concerns, implement corrective actions, and help drive continuous improvement.

If you have a strong background in food or beverage manufacturing, experience leading quality teams, and a passion for maintaining high standards, we'd love to hear from you!

What You'll Be Doing

Quality Assurance & Production Oversight

• Supervise, coach, and support QA and Sanitation Technicians, ensuring quality standards and procedures are consistently followed.
• Oversee quality assurance activities throughout the manufacturing process, including water treatment, bottling, filling, capping, packaging, and plastics production.
• Monitor product quality, identify defects or deviations, and coordinate timely corrective and preventative actions (CAPAs).
• Review quality documentation, inspection records, and testing results to ensure accuracy, completeness, and compliance.
• Work closely with production and maintenance teams to investigate quality concerns, resolve non-conformances, and minimize product loss.
• Exercise sound judgment when recommending product holds, production stoppages, or corrective actions to protect product quality and safety.

Food Safety, Regulatory Compliance & Audits

• Support the implementation and ongoing maintenance of SQF, HACCP, GMP, and other food safety and quality assurance programs.
• Ensure compliance with applicable regulatory requirements, including CBWA, CFIA, and FDA standards.
• Assist with internal, external, customer, and regulatory audits, ensuring the facility maintains a high level of audit readiness.
• Investigate non-conformances, customer complaints, and audit findings, ensuring effective root cause analysis and corrective action follow-up.
• Maintain accurate documentation, traceability records, and quality control procedures.
• Recommend improvements to Standard Operating Procedures (SOPs) and quality management systems.

Testing, Inspection & Sanitation

• Oversee routine quality inspections, laboratory testing, and random sampling programs throughout the manufacturing process.
• Ensure appropriate microbiological testing, sample collection, documentation, and interpretation of results.
• Review Certificates of Analysis (COAs) for incoming materials and support the preparation of COAs for finished products.
• Monitor sanitation practices and support compliance with established food safety, housekeeping, and 5S standards.
• Provide guidance and training to employees on sanitation procedures, quality requirements, and preventative measures.

Team Leadership & Continuous Improvement

• Provide ongoing training, coaching, performance feedback, and development opportunities for QA and Sanitation Technicians.
• Build strong working relationships with production, maintenance, sanitation, and plant leadership teams.
• Monitor and report on quality-related Key Performance Indicators (KPIs), identifying opportunities to reduce defects, rework, waste, and non-conformances.
• Support continuous improvement initiatives aimed at strengthening product quality, operational efficiency, and overall plant performance.
• Promote a positive, accountable, and proactive quality culture throughout the facility.

What We're Looking For

• Post-secondary degree or diploma in Food Science, Chemistry, Engineering, Quality Assurance, or a related discipline.
• Approximately 2–5 years of quality assurance experience within food, beverage, bottled water, plastics, or a comparable manufacturing environment.
• Previous experience supervising, leading, or providing day-to-day direction to QA or Sanitation Technicians.
• Strong working knowledge of SQF, HACCP, GMP, and applicable food safety and regulatory requirements.
• Experience supporting internal and external audits, quality investigations, CAPAs, and continuous improvement initiatives.
• Practical understanding of manufacturing quality control procedures, inspection processes, sampling, and laboratory testing.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Confident communication skills, with the ability to work effectively with employees, supervisors, and management across all levels of the organization.
• Ability to prioritize competing demands, delegate effectively, and maintain quality standards in a fast-paced production environment.
• Proficiency in Microsoft Office, particularly Excel and Word, and experience working with electronic quality management or reporting systems.

Additional Assets

• Experience within high-speed beverage bottling, water treatment, PET plastics, preform manufacturing, or packaging operations.
• Experience with SQF certification programs, HACCP coordination, or food safety audit preparation.
• Familiarity with microbiological laboratory testing, environmental monitoring, and sanitation verification.
• Experience using SAP, Fiix, or similar manufacturing and quality management systems.

If you're a motivated Quality Assurance professional who enjoys leading teams, solving problems, and making a meaningful impact on the production floor, we encourage you to apply!

Please let Ice River Sustainable Solutions know if you require accommodation during the hiring and selection process and we will work with you to make appropriate arrangements. Ice River Sustainable Solutions is an Equal Opportunity Employer.

We are committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

Note to Recruiting Agencies:
Ice River Sustainable Solutions does not respond to unsolicited emails from third party recruiters acting on behalf of job seekers. All candidates are encouraged to create their own online profile, allowing us to reference resumes effectively and advise when opportunities match your knowledge and skills. Any profiles created by recruiters on behalf of job seeking candidates will be deleted. This practice threatens future interactions between third party recruiters and Ice River Sustainable Solutions recruitment.

Beware of Recruitment Scams

Fraudulent individuals may impersonate Ice River Sustainable Solutions employees or recruiters to obtain money, banking details, credit card information, or other personal information from job seekers.

Ice River Sustainable Solutions will never charge candidates or ask candidates to pay a fee at any stage of the recruitment or hiring process. This includes applying for a position, participating in an interview, receiving a job offer, or completing pre-employment requirements. We will also never ask candidates to purchase equipment, transfer money, provide credit card information, or accept and redirect funds on our behalf.

If anyone requests payment or financial information in connection with an Ice River Sustainable Solutions job opportunity, do not provide the information or send any money. Please verify the communication through Ice River Sustainable Solutions’ official website or established contact channels before proceeding.