Quality Control Technician

Position Summary:

The Quality Control Technologist is responsible for analytical product testing at various stages of the production process. Ensuring accuracy with all testing conducted, they compile and evaluate statistical data to determine and maintain the quality and reliability of our products.

This position is also responsible for driving on-site Quality and Lean initiatives in both the laboratory and operations areas. They support all areas of operations and ensure operators are following Quality initiatives and processes at all times. When issues occur in production, they take action and provide immediate support to the operations team by leading all on-site investigations to ensure a safe resolution.

What you are responsible for:

Analytical Testing

• Tests all samples live and keeps the system up-to-date (100% QC completion rate achieved per shift – all samples tested live – target within 10 minutes of being produced).
• Maintains a high level of testing accuracy achieving no less than 99.95% annual testing accuracy rate.
• Conducts the issuance and posting for all MO’s and flags any inventory discrepancies to the Director of Food Safety and Quality for Investigation.
• Conducts positive release of inventory that has pass Quality testing.
• Leads all aspects of the facility hold/reblend program. For each hold that occurs (or expired item placed on hold), QC must:
• Place item on hold (physically and in the system) the same day the hold occurs.
• Send a hold notification to the team
• Coordinates a full investigation and creates an opportunity case
• Leads reblend trials (working closely with R&D) and sets up the reblend in the system.
• Will maintain and monitor all internal hold inventory (conducting inventory counts and adjustments when needed)
• Ensures the physical hold area is being maintained in a clean and tidy state. Ensures holds are organized and correctly labelled.
• Will stop the line if needed to prevent a major food safety risk or repeat hold. Ensures all failed batches are retested immediately (once the production line has been controlled).

On-Site Leadership

• Completes daily QC on site verifications and supplier approval verifications.
• Supports and leads operational lean initiatives.
• Works closely with production operators to ensure they understand and are following all Quality & Food Safety Processes.
• Provide additional Quality and Food Safety training to the operations team as required
• Is an immediate support function for all operations issues found.
• Ensures a high sense of urgency is placed on keeping production running uninterrupted in a safe manner.
• Works closely with operators to lead all Quality Related Investigations. Completes all Quality Related Investigations within 48hours of the incident occurring.
• Prepares and maintains all dry production labels. Ensures labels are available ready for production.
• Sends out daily Quality/Production report – takes full ownership for the content and accuracy of the report and must work closely with operations to ensure it is completed.

Other

• Supports all Quality Lean Initiatives.
• Helps develop and maintain all QC-related SOPs.
• Completes all assigned planner tasks before the due date. If an extension is needed it must be requested.
• Supports the expired item project for the dry and flavour side.
• Ensures all retain samples and MO’s are stored in a safe placed and in a organized manner.
• Ensures the QC laboratories are maintained in a clean and “customer-facing” state at all times (including when testing).
• Is an expert in all Quality Related electronic systems – including spec database, SharePoint, Office 365, Dynamics CRM, Business Central and Planner.
• Supports all food safety initiatives, including (but not limited to) BRCGS, HACCP, GMPs, Allergens, GFCP, Kosher, Halal, Customer Requirements (Such as Costco standards and Kraft Standards).
• Ensure all activities maintain the food safety, authenticity, legality, and quality of our products.
• Duties, responsibilities, and activities may change, or additional duties may be assigned at any time.

What you need to bring:

• College diploma or university degree in Chemistry, Food Science or Microbiology Excellent computer, reporting, and time management skills.
• 3 years related experience quality control.
• Positive and professional attitude.
• Ability to work under tight timelines and pressure.
• Ability to work on a flexible work schedule when required.

Your Strengths:

Thoroughness

• Demonstrates attention to detail and accuracy for all analytical testing
• Meets all target deadlines for personal projects and assigned tasks
• Detailed oriented and highly organized with the ability to multitask and prioritize projects and activities

Execution

• Adjust priorities to meet multiple demands and unanticipated events
• Demonstrates tenacity and willingness to get the job done at all costs
• Exercises good judgement to make effective, sound, timely and informed decisions
• Ability to assess situations and make quick decisions based on risk
• Takes action to improve the system when Quality and Food Safety issues are found

Integrity

• Fosters honesty through mutual trust and respect.
• Treats other fairly
• Speaks plainly and truthfully
• Issues fair and honest non-conformances as required
• Possess a strong willingness to work hard and is committed to achieving goals

Team Player

• Provides support to both the Quality Team and other Teams
• Readily shares information, knowledge and personal strengths
• Open to other’s ideas to build a collaborate environment
• Seeks to understand and build on different perspectives of others to enhance team efficiency and quality outcomes

Communication

• Speaks and writes clearly, articulates the message
• Provides accurate information in daily update emails
• Often solicits feedback and reacts calmly to criticism
• Seeks to understand other people’s viewpoints
• Listens attentively

Leadership

• Role model in the organization/team
• Takes the lead for Quality and Food Safety initiatives
• Strong emotional intelligence and conflict resolution strategies
• Creates an atmosphere of respect and cooperation.
• Promotes efforts aimed at continuous improvement and improvement of current business processes

Environmental conditions:

• Exposures encountered, such as hazardous lab materials, loud noise, dust or extreme heat/cold.
• Essential physical requirements, such as climbing, standing, stooping, or typing.
• Physical effort/lifting, such as sedentary - up to 25KG
• On-site position

How to Apply

Please send your resume to: [email protected]

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.