Quality Review & Compliance Director

The Quality Review & Compliance Director provides strategic leadership and oversight for underwriting quality, compliance, and risk management across Commercial Insurance portfolios. This role is responsible for ensuring underwriting decisions are reviewed consistently and alignment with underwriting guidelines, service standards, and regulatory requirements. The Director leads the Quality Review function, establishing governance frameworks, reporting standards, and performance oversight to promote underwriting excellence, risk mitigation, and continuous improvement across the organization.

In addition, the Director oversees key compliance and operational risk programs, including regulatory reporting, operational risk management, business continuity planning, and customer fairness requirements. Working closely with business leaders and cross-functional teams, the role drives process improvements, supports training and communication initiatives, and enhances underwriting performance through strong governance, operational excellence, and continuous improvement efforts.

What to Expect:

• Lead national underwriting quality review governance across Commercial Insurance portfolios.
• Oversee underwriting audits and quality reviews to ensure consistency, accuracy, and compliance with established standards.
• Manage a distributed Quality Review function, partnering with regional Technical Specialist Groups and Corporate Quality Review Analysts.
• Analyze and report on quality review results, identifying trends, risks, and opportunities for improvement.
• Develop and present executive reporting, dashboards, and recommendations to senior leadership and governance committees.
• Lead compliance and risk management activities, including LOR, ORE, FTC, Ethidex, and Risk Control Matrix reporting.
• Oversee Commercial Insurance Business Continuity Planning, testing, and operational resilience initiatives.
• Ensure compliance with regulatory requirements, governance standards, and customer fairness obligations.
• Partner with business leaders to drive continuous improvement, process optimization, training, and system enhancements.

• Provide leadership and strategic direction, fostering a culture of accountability, underwriting excellence, and risk awareness across the organization.

What you Bring:

• Undergraduate degree in Business, Finance, Risk Management, Commerce, Insurance, or a related discipline.
• Minimum 10 years of progressive experience within Commercial Insurance underwriting, quality assurance, risk management, compliance, audit, or governance functions.
• Demonstrated leadership experience within a complex, multi-stakeholder environment.
• Strong understanding of Commercial Insurance underwriting principles, portfolio management, risk controls, and governance frameworks.
• Experience managing enterprise reporting, audit programs, compliance processes, and operational risk initiatives.
• Strong analytical, communication, presentation, and stakeholder management skills.
• Advanced proficiency in data analysis, reporting tools, and executive-level presentations.

Salary Range: $134,300-$184,300

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid