Regional Administrator - Multi-Residential

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action
We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value

The Regional Administrator will thrive in a fast-paced, entrepreneurial environment and will be responsible for managing the office administration functions for an assigned region.

Locations:

This person would be working out of 300 Regina St N, Waterloo, ON N2J 3B8 noting that they will be asked to go to multiple locations within Waterloo and Kitchener, inclusive and not limited to:

• 50 Mooregate Crescent, Kitchener, ON N2M 5G6

• 137 University Ave W, Waterloo, ON N2L 3E6

• 49 Vanier Dr, Kitchener, ON N2C 2H8

How You’ll Make a Difference

1. Customer Service

• Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Morguard is a landlord of choice

• Maintain good resident-landlord relations

• Provide direct escalation support for site teams regarding resident correspondence.

• Ensure accurate and timely documentation and resolution of resident concerns.

2. Office Administration

• Will be required to know basic coordination of office administration including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors

• Provide information to residents and ensures all resident concerns are acted upon in a timely manner

• Draft collection notices

• Monitor petty cash expenditures

• Ensure terms of the lease agreements are met and administers damages/security deposits and charges

• Provide Building Managers with lists of leases coming up for renewal

• Assists the Regional Manager with any pending projects and assignments

• Attend hearings or is involved in hearings including creating files, preparing evidence and gathering back-up materials

• Process Capital Quotes, prepare Purchase Orders and include in tracking sheet

• Assist in the implementation of new software and automation tools (e.g., mail merge, Rhenti support).

• Oversee and coordinate content updates for the region.

• Handle regional-level reporting, including insurance, accounts receivable (AR), VOR, lease renewals, and expiries.

• Coordinate outbound communications, issue demand letters, and liaise with collections agencies.

• Maintain accurate documentation for potential legal escalation.

3. Accounting

• Assist Payscan process, where needed

• Review rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry

• Facilitate review of rent rolls and aged accounts receivables as required by head office

• Process correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)

4. Leadership & Management:

• Provide training to new Team Members on systems and processes and procedures

The Expertise You’ll Bring

• Degree/diploma and/or an equivalent combination of education and/or experience

• 2-3 years of administrative experience, preferable in a busy office

• Strong computer skills including Microsoft Office (Excel, Word, Outlook)

Core Competencies

• Excellent communication is required.

• Actively championing diversity and inclusion Commitment to "Best in Class" Customer Service

• A professional demeanor with strong communication skills, both verbal and written

• Excellent customer service skills

• Ability to accurately listen, understand and respond to issues appropriately

• Ability to work and act independently using good judgment when assessing difficult situations

• High attention to detail and accuracy is critical

• Exceptionally organized and detail oriented

• Ability to work under pressure and meet deadlines

• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude

• Superior time management skills with ability to multi-task/prioritize and work under tight timelines

• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality

• Actively championing diversity and inclusion

Preferred Qualifications and Experience

• Experience in a customer service role would be an asset

• Exposure to the Property Management Industry would an asset

• Ability to speak other languages is considered an asset

Why You’ll Love Working at Morguard
At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

• Meaningful opportunities for professional growth and development.

• Exposure to a diverse portfolio of real estate assets across North America.

• A competitive compensation and benefits package designed to support you and your family.

• Support for work–life balance, along with accessible employment practices that meet AODA requirements.

Annualized Base Salary Range: $50,000 - $60,000

Pay Equity

The salary range listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.

Inclusive by Nature
Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at (905) 281-3800.