Regional Manager, Income Security Programs

Job Summary

Location: Fort Smith

Department: Education, Culture and Employment

Job ID: 28609

Salary: $111,131 - $132,717

Employment Type: Full-Time, Regular

Closing Date: Dec 3, 2026

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Department Information

The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information

The Regional Manager, Income Security Programs oversees the effective and compliant delivery of Income Security Programs to 5 communities in the South Slave Region, ensuring services are administered consistently, efficiently, and in accordance with legislation, policy, and guidelines. You will provide leadership, direction and supervision to 5 community-based Client Navigators, to ensure that programs and services are delivered in a consistent and professional manner.

Key Responsibilities:

• Assists in the preparation of management responses on compliance audits.
• Ensures client assessment requirements are met and client information is verified.
• Monitors, identifies and investigates possible overpayments and initiates recovery actions, fraud investigations and conducts individual review of files.
• Provides mentorship, support and care for Navigators who operate in highly personal, volatile and stressful situations.
• Assists Regional Superintendent to maintain good lines of communication with client groups and stakeholders thus ensuring informed, prompt and timely responses to opportunities and issues that may arise.

Key Qualifications:

• A bachelors degree in a relevant discipline and three (3) years of directly related experience in the implementation and delivery of Income Security Related Programs, and one (1) year of supervisory experience.
• A valid Class 5 Drivers License is a mandatory requirement.
• The incumbent must be able to successfully complete the Income Security Statutory Training and CMAS Training within an established timeframe (1-3 months).

Relevant discipline includes: Public Administration, Social Work, Economics, Business (Commerce, Human Resources, Management), Sociology, Psychology, Human Services, Community Development, and Indigenous Studies.

GNWT Inquiries

Inquiries Only:

Fort Smith HR Client Service Centre
Department of Finance
Government of the Northwest Territories
195 MCDOUGAL ROAD
BOX 876
FORT SMITH, NT X0E 0P0
Tel (867) 872-8242
Fax (867) 872-3298
[email protected]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Indigenous Employment Policy

Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Driver's License Requirement

A mandatory requirement for this position is a valid Class 5 Driver's License.

Bona Fide Requirement

A mandatory requirement for this position is successfully completing the Income Security Statutory Training and CMAS Training within an established timeframe (1-3 months).

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility

Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies

Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Job Opening Information

Job Opening ID # 28609

Closing Date: December 3, 2026 - 23:59, Mountain Time

Salary Information

The salary range for this position is from $56.99 per hour to $68.06 per hour (approximately $111,131 - $132,717) plus an annual Northern Allowance of $7,100.

Application Assistance

For more information on preparing and submitting your application, please visit: Preparing Your Application