Registered Social Worker, Social Service Worker, Recreation Therapist, Practical Nurse, Dietician (START team)

Come Build Hope and Homes with Us!

Registered Social Worker, Social Service Worker, Recreation Therapist, Practical Nurse, Dietician- Full Time
Case Management -START Program – Hamilton, ON

Salary: $53,244-$62,220 (Social Worker/Recreation Therapist)

Salary: $47,736- $56, 814 (Social Service Worker/Dietician)

Salary: $59,160-$69,870 (Practical Nurse)

Closing Date for Applications: November 18, 2026

Position Description: Reporting to the Program Supervisor, as a registered health professional (social worker, social service worker, recreation therapist, practical nurse, dietician) you will be responsible to provide tenants with short-term case management supports that help them navigate community and social services, connect them to appropriate community referrals, and build capacity to self-manage physical and mental health needs.

As a START team member, you will assist in assessing tenant need, care planning, compiling community and social service resources in the Greater Hamilton Area (GHA), coordinating care, documenting, and completing a full referral process to a variety of mental health, addictions, physical health, physical therapy, recovery, vocational therapy, and psychosocial development needs.

What matters to you? Being passionate about innovation in supportive housing to help further develop practice paradigms within a forward-thinking and rapidly growing organization. Joining a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1300 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

Hours of Work: Full time 40 hours per week, 8 hours daytime, Monday-Friday. As the program operates 7 days a week, being on-call for 1 week every 5 weeks is required to support the tenants and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters.

WHAT YOU WILL BE DOING:

• Interdisciplinary Team Collaboration -Partner with other program staff from multiple disciplines in a participatory, collaborative, and coordinated approach to shared decision-making around case management and referrals
• On-site Support - Work within a team in on-site, in-home assessments and interventions to support long-term stable housing through effective holistic supports
• Short-term Intensive Case Management – Utilizing various asset-based and person-centered frameworks to create and manage care plans with tenants
• Demonstrated ongoing learning and experience around supporting diverse individuals and communities (i.e., cultural safety, anti-racist and anti-oppressive practice, trauma-informed care, etc.)
• Health Promotion and Advocacy - Enabling tenants to build capacity to self-manage their health and related concerns, connect tenants to appropriate community and social service supports for health promotion and maintenance, and educate tenants on system navigation and self-advocacy skills and resources within healthcare and community and social services
• Education, Resource Development, and System Navigation – Compiling up-to-date resources on community and social services in the GHA and surrounding regions, facilitating information sessions and workshops for tenants on various public health and community and social service topics

WHAT YOU WILL BRING:

• Degree in Social Work, Diploma in Nursing (RPN), Recreation Therapy, Social Service Worker, Dietician or a related discipline with a focus on mental health, addictions, or disability.
• Registered with a regulated college of professionals or willing to get registered for that discipline
• Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
• A background working with individuals who have serious mental illness, addictions, developmental services, or other specialized needs using a person-centered & trauma-informed approach.
• Knowledge of serious mental illness, addictions, concurrent disorders, dual diagnosis, mental health and legislation.
• Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
• Current First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell

• Familiar with the community and social services available in the Hamilton area is required. Working collaboratively with internal & external partners.
• Partnering with tenants to develop and implement individualized care plans that support health self-management, connection to community and healthcare services, and navigation of social systems.
• Lead the development of coordinated care planning with internal and external supports.
• Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records.
• Must demonstrate a warm, sensitive, and caring approach in working with tenants while maintaining appropriate professional boundaries.
• Having strong initiative, communication, and problem-solving skills with the ability to work independently, be flexible and responsible.
• Promoting the values, vision, and mission of Indwell through positive communication, collaborative decision-making, and active participation in team and agency meetings.
• Adhering to all applicable policies, procedures, and regulatory requirements.
• A harm reduction and trauma-informed lens, seeking to uphold the health and wellness of individuals as well as the community
• A valid “G” class driver’s license with own vehicle

We want you to thrive:

• Vacation: 15 days paid with 8 HEAL days (sick and personal appointments) per year
• Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
• Employee Assistance Program: primary care and professional consulting services
• Group RRSP: Indwells contributes 5% of salary
• Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff.
• Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention. Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs.
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, onlythose applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.