Registration/Booking Clerk

Registration/Booking Clerk, [Department][Location - either BC Children's Hospital or BC Women's Hospital + Health Centre]Vancouver,
BC As per the current Public Health Order, full
vaccination against COVID-19 is a condition of employment with PHSA as of
October 26, 2021.The Registration/Booking Clerk performs a variety of clerical and
patient related activities including scheduling and booking of patient
appointments, processing of referrals; performing reception, admitting and
patient registration duties; and maintaining databases, records and other patient
information. What you’ll do
Utilizing
a computerized scheduling system, schedule and book patient appointments
and follow-up appointments which includes booking complex
interdisciplinary appointments, adjusting arrangements in accordance with
patient and departmental requirements and notifying both patient and
clinician, ensuring that appropriate date, time, and location are provided
to patient, and placing appointment reminder calls to patients/families.
Receive
and register patients within a computerized scheduling system upon
arrival.
Ensure
patient demographics and appropriate information is complete and accurate
and follow up with appropriate parties as necessary. Advise appropriate
professional that the patient has arrived.
Perform
receptionist and other clerical duties including answering telephones,
responding to inquiries and requests for information, obtaining patient
files as necessary, greeting patients and families, printing daily and/or
monthly schedules, and forwarding problems and complex queries to
appropriate personnel.
Assemble
and maintain client charts by utilizing appropriate forms and layout in
accordance with established procedures and filing documentation. Telephone
physicians’ offices or hospitals to request client information/documentation
to ensure accuracy of records and charts.
Perform
referral functions including duties such as gathering additional/missing
information, performing data entry, and receiving and processing related
paperwork.
Schedule
new referrals based on established criteria and works with physicians,
clinic nurses and other allied health professionals to appropriately
schedule referrals based on clinical indicators.
What you bring
Completion
of Grade 12.
Two
(2) years’ recent experience, or an equivalent combination of education,
training, and experience.You are able to:
Keyboard
45 w.p.m.
Possess knowledge
of medical terminology
Communicate
effectively both verbally and in writing.
Deal
with others effectively.
Organize
work.
Operate
related equipment.
Physically
carry out the duties of the position.
What we bring IF CASUAL: remove ‘Enjoy’ and
‘Annual stat’ bulletsEvery
PHSA employee enables the best possible patient care for our patients and their
families. Whether you are providing direct care, conducting research, or making
it possible for others to do their work, you impact the lives of British
Columbians today and in the future. That’s why we’re focused on
your care too – offering health, wellness, development programs to support you
– at work and at home.Join one of BC’s
largest employers with province-wide programs, services and operations –
offering vast opportunities for growth and development.Access to professional
development opportunities through our in-house training programs, including
+2,000 courses, such as our San’yas Indigenous Cultural Safety Training
course, or Core Linx for Leadership roles.Enjoy a comprehensive
benefits package, including municipal pension plan, and psychological health
& safety programs and holistic wellness resources.Annual statutory
holidays (13) with generous vacation entitlement and accruement.PHSA is a remote work
friendly employer, welcoming flexible work options to support our people
(eligibility may vary, depending on position).Perks include access to
fitness classes and discounts to 350 BC-wide recreational programs, travel,
technology, car and bike sharing, and more.Job Type: (e.g., full-time, part-time,
regular, casual)Wage: $23.40 per hourLocation: 4500 Oak Street, Vancouver, BC, V6H 2N9Applications will be accepted until
position is filled.Hours of Work: (if available)Requisition # (if available)What we do (depending on the facility, can be either BCCH or BCW)BC Children’s Hospital (BCCH) provides
care for the most seriously ill or injured children from across British
Columbia. BC
Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns
and families through a comprehensive range of services, research and education.BCW/BCCH is part of the The Provincial Health Services Authority (PHSA). The
Provincial Health Services Authority (PHSA) plans,
manages and evaluates specialized health services with the BC health
authorities to provide equitable and cost-effective health care for people
throughout the province. Our values reflect our commitment to excellence and
include: Respect people – Be compassionate – Dare to innovate – Cultivate
partnerships – Serve with purpose.Learn more
about PHSA and our programs: jobs.phsa.ca/programs-and-services.PHSA and
BCCH/BCW are committed to employment equity, encouraging all qualified individuals
to apply. We recognize that our ability to provide the best care for our
diverse patient populations relies on a rich diversity of skills, knowledge,
background and experience, and value a safe, inclusive and welcoming
environment.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this
position, you must apply online via your internal profile at http://internaljobs.phsa.ca Please note the internal job posting will no longer be accessible after
the expiry date of XXXXXX, 20XX. If the internal job posting
has expired, please contact the Internal Jobs Help Desk and advise that you
would like to be considered as a late internal applicant for this
position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required
to log in for the first time. To obtain your password, please contact the Internal
Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular
business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For
inquiries outside of regular business hours, please email the Internal Jobs
Help Desk at [email protected] and a Help Desk
Representative will contact you the next business day.