Rehab & Wellness Administrator

About HealthOne

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this.

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

our skills personally and as an professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

About the Role

We’re growing our Rehab team and are excited to recruit Rehab & Wellness Administrators to be part of our Downtown clinic. This is a unique opportunity to join HealthOne at an exciting moment of growth and help bring our collaborative, multidisciplinary model of care to a brand new downtown location.

As the Rehab & Wellness Administrator at HealthOne, you’ll play a vital role in keeping our department running smoothly and ensuring every patient has a positive, memorable experience. You’ll be the backbone of the team, managing administrative tasks with precision and efficiency while delivering exceptional client service. If you’re organized, detail-oriented, and passionate about supporting both patients and healthcare professionals in a fast-paced, collaborative environment, this is the perfect opportunity to grow with a leading multidisciplinary clinic.

Responsibilities:

• Deliver compassionate and welcoming service to every patient, ensuring a consistently exceptional, five-star experience.
• Manage administrative duties with meticulous attention to detail, including optimizing schedules, confirming appointments, processing payments, liaising with insurance providers, and accurate patient data entry.
• Stay informed about treatments offered to provide knowledgeable recommendations and suggest appropriate products such as supplements and orthopedic devices.
• Support smooth clinic operations by adhering to policies and procedures, contributing to team goals, and maintaining reliable support throughout the day.
• Proactively identify opportunities to enhance the patient experience and assist management in driving clinic performance and growth.

Qualifications and Skills:

• Minimum of 6 months’ experience in an administrative role within a similar environment, preferably in wellness, physiotherapy, or rehab clinics.
• Excellent client service skills with strong verbal and written communication abilities.
• Demonstrated strong work ethic, organizational skills, and the ability to manage multiple priorities efficiently.
• Self-motivated and goal-oriented, with a willingness to take on diverse responsibilities and grow with the team.
• Tech-savvy with proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Assets:

• Experience using a CRM/EMR, specifically Jane software.
• Post-Secondary education in Kinesiology or a similar topic.

Why Join HealthOne?

• Be part of a welcoming team that truly values your contributions and supports your professional growth.
• Enjoy working in a modern, well-equipped clinic designed for your success and comfort.
• Participate in regular staff engagement activities, such as themed events, monthly birthday celebrations, and team-building experiences that strengthen our community.

Compensation:

• Competitive hourly rate
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.).

Schedule

• Full Time
• Flexibility to work within operating hours required, including evenings and weekends

Location:

• 486 Front St. West, Lower Ground, Unit 14, Toronto M5V 0V2

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [email protected]. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.

At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).

This role is an existing vacancy in our organization.