Relief Emergency Dispatcher - Full Time Role

The City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. Working in Local Government provides many opportunities to not only develop your career but also to improve the lives of residents and visitors to Yellowknife! At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all. The City is committed to hiring a diverse and skilled workforce that is representative of the community. In addition, the City of Yellowknife is committed to reconciliation and implementing actions intended to increase the number of Indigenous peoples who work for the City. Emergency Dispatch is a dynamic and highly rewarding occupation. The City of Yellowknife welcomes applications from all qualified candidates and encourages Indigenous persons to self-declare when submitting their applications.

Reporting to the Manager of Emergency Preparedness and under the direct supervision of the Emergency Dispatch Supervisor, the Relief Emergency Dispatcher is responsible for assisting the public by providing emergency and non-emergency dispatching services for the Fire Division, the Municipal Enforcement Division, and the Public Works Department. The Relief Emergency Dispatcher will be required to demonstrate flexibility, as they will be required to switch shifts with minimal notice to cover unplanned staff shortages and operational needs. This is a full time position where your weekly schedule will be working 40 hours per week. The schedule will adapt and change according to the operational needs of the workplace on a regular basis.

The incumbent must have strong communication skills and possess the ability to deliver clear and concise communication for providing instructions in both non-emergency and emergency situations. The incumbent must demonstrate the ability to perform independently; utilizing sound judgment to mediate a variety of emergency situations and possess the ability to operate both FDM CAD and SCADA computerized systems. A minimum of 1 year of experience working in a fast paced, high call volume commercial or government dispatching or call taking facility is preferred.

The below listed specific vocational qualifications are also required:

• High School Diploma or Equivalent
• Emergency Medical Dispatching (EMD) Certificate
• Emergency Fire Dispatching (EFD) Certificate
• Emergency Medical Responder (EMR) Certificate
• Public Safety Telecommunicator Certificate
• Standard First Aid/CPR-C

The City of Yellowknife offers a starting salary of $95,396 and a comprehensive benefits package that includes monthly housing and vacation travel allowances and a defined benefit pension plan. For further information or clarification of the job description, please contact Human Resources at: [email protected].

Qualified applicants are required to apply no later than November 23, 2026.

Please visit the City of Yellowknife Website at: www.yellowknife.ca to submit your resume.

Please be advised that the City of Yellowknife requires all prospective employees to provide a criminal records check prior to employment. We thank all applicants who apply, but advise that only those to be interviewed will be contacted.