Relief Gaming Shift Manager-DWC

Position Summary:

Under the direction of the Operations Manager, this individual will be responsible for overseeing day-to-day operations on a shift basis at the site level while establishing a safe and welcoming work environment for all team members. The Relief Gaming Manager will ensure adherence to all policies and procedures, motivate, and lead by example, and provide an environment conducive to learning. The successful candidate will also develop performance objectives and deliver performance evaluations for direct reports. In addition, this individual will implement all new initiatives as directed and actively participate in the recruitment and hiring process.

Key Accountabilities:

• Providing leadership, direction and mentoring to slot, F&B, and cage operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports
• Upholds exceptional Guest Services at all times
• Assist in developing operations promotions and scheduling
• Supports F&B Operations as needed
• Review revenue and labour reports; makes recommendations on opportunities for efficiencies.
• Training team members
• Prepare and submit slots reports.
• Managing team members’ performance and attendance
• Inspecting the gaming floor for repair, maintenance and facilities reporting
• Liaising and communicating effectively with all appropriate operational departments
• Developing and cultivating strong working relationships with all stakeholders: guests, ownership and team members
• Effectively conflict management with guests and team members
• Verifying requests for fills, credits and inventories
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Performing other duties as assigned or directed

Education and Qualifications:

• Minimum of 2 years’ experience in gaming management (either in slots, Cage or Table Games)
• High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
• Full availability to work full time, with flexibility for scheduling
• Knowledge of all games and gaming industry standards
• Must have superior verbal and written communication skills; problem solving abilities
• Computer literacy in MS Office
• A willingness to learn, develop and achieve new skills for personal and professional development
• The ability to successfully obtain or maintain a criminal record and credit check through the Gaming Policy and
  Enforcement Branch (GPEB)
• Proven leadership, managerial and motivational skills.
• Able to manage a large variety of projects and tasks simultaneously.
• An understanding of the close working relationship with BCLC technical staff and a thorough knowledge of the
  BCLC Policy & Procedures as they apply to machine gaming
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of
  achieving service excellence
  

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!