Publié le mois dernier
Remote Customer Service Representative
@ NTT DATA Canada, Inc.
Brandon, Manitoba
En bref
NTT DATA Canada is hiring full-time remote customer service representatives to handle credit card support and membership inquiries for cardholders and financial institution partners. The work covers calls on card activation, balances, rewards, applications and escalations, on rotating shifts from 7am to 11pm EST, Monday to Sunday. Pay is $19.11 per hour in English or $21.17 per hour for bilingual English/French roles.
Salaire :
19,11 $–21,17 $ de l’heure
Responsabilités :
- Manage inbound calls from cardholders and financial institution partners
- Promote new services and support business development
- Resolve complaints and escalate as required
- Validate customer information and document transactions
Résumé des exigences :
- Excellent English communication skills (French an asset)
- Minimum 3 months customer service experience
- Professional telephone manner and literacy
- Analytical and problem-solving skills
- Availability for all shifts including evenings and weekends
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · phenom
- Date publiée par l’employeur
- 2026-09-26
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 0 an(s) et plus |
| Heures par semaine | 40 |
| Horaire | jour, soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Candidatures encouragées | Personnes handicapées |
| Avantages mentionnés | Régime de retraite, Mieux-être, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
NTT DATA Canada, Inc.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
- Abonnés LinkedIn
- 761 073
- Personnes associées sur LinkedIn
- 24 488
- Bureaux déclarés
- 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US
- 18 S End Road, Bengaluru, Karnataka 560004, IN
- Catégories d’activité
- Information Technology
- Digital Marketing
- Consulting
- Software
- InsurTech
- Information Services
- IT Management
- Security
- Cloud Data Services
- Autres noms enregistrés
- NTT DATA Services
- NTT DATA North America
- Spécialités
- BI
- Analytics and Automation
- Cloud
- Digital
- Applications Modernization
- Infrastructure Management
- Security and Hosting
- BPO
- Financial Services and Insurance
- Healthcare
- Public Sector
- Manufacturing and Commercial Industries
- and Consulting
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 10,001+ employees |
| Siège social | Plano, Texas |
| Type d’organisation | Public Company |
| Spécialités | BIAnalytics and AutomationCloudDigitalApplications ModernizationInfrastructure ManagementSecurity and HostingBPOFinancial Services and InsuranceHealthcare |
| Offres sur Jobsy | 50 |
| Voir la page |
Req ID: 388391
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Position Overview:
The successful candidates will be responsible for the membership experience through providing best in class credit card support and services. The Customer Service Specialist will be a valued member of the Credit Card Contact Centre team and will report into a Team Leader.
Position: Customer Service Representative
Position Status: Full time – Work from Home
Hours of Work: Monday – Sunday, 7am-11pm EST (Rotational Shifts)
Location: Alberta, Manitoba, New Brunswick, and Nova Scotia
Rate of Pay: $19.11/Hr (English) - $21.17/Hr Bilingual (English/French)
Responsibilities:
- Manage incoming phone inquiries and requests from cardholders and financial institution partners which include, but not limited to general inquires, secure code, website support, points/rewards programs, card applications, sales, escalations, retention, activation's, balance inquiry.
- Responsible for introducing and promoting new services in a business development capacity.
- Maintaining timely problem resolution and high levels of customer satisfaction.
- Validating customer information, and requests. Identify the customer’s needs through customer contact.
- Analyze information presented by the caller to process next step according to the nature of the inquiry.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Identify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution ensuring the escalation process is followed as necessary.
- Accurately complete appropriate documentation for required transactions.
- End call by completing necessary actions to fulfill customer requests.
- Other duties as required.
Requirements:
- Excellent communication skills in English (French considered an asset).
- Previous sales experience considered an asset.
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications
- Positive attitude and demonstrated ability to get along with others.
- Professional telephone manner and literacy required.
- Minimum of 3 months Customer Service experience
- Credit/debit card processing and financial institution operations experience preferred.
- Ability to offer products and services that align with customer profile and needs.
- Align with the credit union philosophy of “people helping people” and the company’s core values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change.
- Available for all required shifts, including evenings and weekends.
Working From Home Requirements:
- High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
- A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
- You must be connected via Ethernet port and not by Wi-Fi.
- Ability to download and use the Google Authenticator app.
- Must have IOS 11 or Android version 10 (or newer).
This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.
#BIND
Inclusion. Belonging.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.
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