Representative, Customer Service - Supply Chain

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Join us as a Customer Service Representative in our Supply Chain Replenishment team where we bring products from our distribution centres to our grocery and pharmacy retail stores nationally, and ultimately the homes of millions of Canadians. Your role is to manage requests from our retailers on inquires related to store credit request. If you enjoy helping people, having a direct impact on the success of our store network and are passionate about supply chain consider applying!

What you'll do:

• Respond to customer inquiries on store credit submissions (shorts, overages, damages, returns, etc.)
• Co-ordination of store returns to respective Distribution Centers.
• Data Entry: Enter all approved credit claims on SAP and/or other in-house systems.
• Special projects - generate manual daily and weekly summary reports for analysis.
• Problem Solving Investigate store claims to determine root causes as per guidelines.
• Improve costs at branch and retail level.
• Administer policies effectively and appropriately while processing credit requests.

What you'll need:

• Excellent written and verbal communication skills are require
• Communicate investigation results to various departments and customers.
• Ability to communicate collaboratively with internal and external customers.
• Bilingual is an Asset (French)
• Articulate all department policies and procedures (Flat Rate, Corporate Policy, etc.).
• Effectively prioritize workload while working in a fast paced environment.
• Superior data entry skills.
• Excellent communication skills
• Ability to work with multiple software applications and hands on experience using any of our current in-house systems, JDA, SAP, and Windows applications.
• Display tact, diplomacy and mature judgment in all interactions with internal and external customers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$39,000.00 - $49,500.00 / 39.000,00$ - 49.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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