Resident and Family Services Coordinator (Social Worker or Social Services Worker)

Maple Villa is an independent 93-bed licensed long-term care home located in Burlington, Ontario. Maple Villa is fully accredited by Accreditation Canada and has been providing quality resident and family-focused care since 1971. We continually strive to make a difference, to provide Person and Family-centered care and provide services where safety is a priority.

Our interdisciplinary team are committed about the care for our residents, staff, families and volunteers and are consistently reflecting on practices and areas of improvement to provide exceptional, individualized, culturally competent care to our residents and maintain a strong and dedicated health care team.

We are opening a new Home in January 2027 that will support 256 residents in our community! The new Maple Villa is located on Palladium Way in north Burlington.

Position Summary

Under the direction of the Administrator, the Resident/Family Services Coordinator is responsible and accountable for providing a smooth transition for resident admission and continued placement. Ensures and provides support to residents and families before, during and following the Admission Process acting as a resident advocate. The incumbent will ensure that continuous quality improvement outcomes approved for the Home are met or exceeded, and demonstrate dedication to professional values and the mission, vision and values of the Home. Implements a culture focusing on resident and team member experience where we embrace “Better Living” by creating communities where ALL residents, families and staff thrive.

Core Competencies

· Accountability/Dependability

· Adaptability/Flexibility

· Communication

· Continuous Learning

· Customer Service

· Decision Making

· Integrity

· Leadership

· Negotiation

· Networking and Relationship Building

· Planning and Organizing

· Problem Solving

· Results Orientation/Initiative

· Teamwork

· Technical Credibility

· Accuracy / Attention to Detail

· Computer Literacy / IT Proficiency

· Risk Management

Qualifications

• Must have a current general certificate of registration with the Ontario College of Social Workers and Social Service Workers; or
• Must have a post-secondary diploma or degree in recreation and leisure studies, kinesiology, therapeutic recreation or other related field from a community college or university, and at least one year of experience in a health care setting as required under the Fixing Long Term Care Act, 2021, ss 79 and Ontario Regulation 246/22 ss. 70/22 (1).
• Minimum of 2 years’ experience Long Term Care (Gerontology) preferred
• Must demonstrate an active interest in ongoing education
• Must demonstrate good communication skills
• Must be computer literate

Hours of Work

• Available 7 days per week
• Flexible hours

Main Duties and Responsibilities

• Participates actively on the Interdisciplinary Team acting as a resident Advocate
• Assists in interpreting legislation to families and collaborates with the clinical team to implement legislation when required
• Participates in the Admission Care Pathway, from the tour process to the Admission Conference, visiting residents on the waiting list, orientation of new residents and families to the Home
• Offering psycho-social support and assessment during the admission and adjustment phase.
• Maintains complete confidentiality in carrying out all responsibilities associated with the position
• Assists to strengthen communication among residents, families and staff
• Acts as a liaison with Ontario Health atHome and Discharge Planners
• Documents all Social Services activities in the Progress Notes in Point Click Care (PCC).
• Facilitates a monthly Resident and Family Support Group related to identified needs
• Supports both the Resident and Family Councils as required and assigned
• Provides supportive counselling information to families through newsletters and in-service sessions
• Participates in Continuous Quality Improvement Activities measuring outcomes through Admission Surveys, Tour Surveys and the annual program evaluation
• Maintains statistical data and contributes to the collection, use and evaluation of indicator data
• Participates in Teams and Committee meetings including Professional Advisory, Quality Council, Ethics and Pastoral Care
• Provides regular reports on resident support requirements and initiative to the Home Administrator
• Acts as a resource for the Behaviour Management Team, assisting in the education for all staff in managing the resident’s challenging behaviours
• Champions a culture of emotion focused care participating in and supporting the implementation of new care approaches
• Protects own health and health of others by adopting safe work practices, reporting unsafe conditions immediately and attending all relevant in-services regarding occupational health and safety
• Follows all roles and responsibilities for employees and employers as legislated under the Ontario Occupational Health and Safety Act
• Ensures compliance with the provisions of the Occupational Health and Safety Act
• Participates in the orientation process for residents, students, volunteers and staff.
• Organizes and ensures the Resident/Family/Essential Caregiver survey annual process as assigned
• Coordinates and participates in care conferences
• Develops leadership in others
• Must actively participate in ongoing educational opportunities

· Champions diversity, equity and inclusion initiatives that create a psychologically safe environment for residents, staff and others

· Participates in the manager on call and weekend on call rotations.

The duties and responsibilities outlined above are representative but not all-inclusive.

Special Demands

Behavioural:

• Participates as a team player and cooperates with other departments
• Must possess patience and tact dealing with resident’s needs, families and dealing with multiple demands at one time
• Must be organized and able to set priorities
• Must have a genuine interest in the care of the elderly and vulnerable adults

Ethical:

· Practices in a professional manner

· Commits to fostering an inclusive and welcoming environment

· Values diversity and respects the rights of individuals regardless of background, identity or experience

· Demonstrates honesty and integrity in all work dealings

· Maintains confidentiality

Working Conditions

Physical Effort:

Pushing, stooping, reaching, lifting

Working with equipment, supplies and residents

Walking, standing

Frequent rounds and visits assessing residents

Finger/hand dexterity

Computer and equipment use

Traveling

Once agency to another and one city/town to

another

Sensory Attention:

Reading

Reports, minutes, memos, manuals, charting

Listening

Verbal reports, Telephone, interviews, consultations

Writing

Charting, statistical findings, reports

Concentration

Constant interruptions

Mental Stress:

Counseling role

With residents/families

Unpredictability of events

Can be called away for crisis intervention

Expectations

Meeting daily workload within allotted time

Public relations

Community groups, residents and families, staff, interagency relations

Occupational Risks:

Exposure to chemicals, infections

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range: $63,648.00 - CA$68,894.64 per year

Posting & Recruitment Disclosure

This is a new vacancy within Maple Villa Long-Term Care Centre.

Maple Villa LTCC may use artificial intelligence (AI) tools to support certain aspects of the recruitment process. AI does not make hiring decisions on behalf of Maple Villa. All hiring decisions are reviewed and made by members of our team.

Maple Villa Long Term Care Center is an equal opportunity employer and accommodations are available upon request for applicants with disabilities throughout the recruitment process. Should you require an accommodation, please let us know.