Resident Experience Coord, New Development

Established in 1975, Park Property Management Inc. (Park) consistently delivers market-affordable, well-maintained rental housing that embodies both quality and value. Beyond managing properties, our dedication extends to fostering meaningful connections and cultivating a comfortable environment for our residents.

Proudly influencing the real estate landscape in the Greater Toronto Area and key cities across Ontario, including Milton, Cambridge, Kitchener, Waterloo, Stratford, Tillsonburg, Guelph, and London, Park boasts a diverse portfolio of almost 12,000 apartment units spanning 96 buildings. Park’s commitment to growth is evident through ongoing development of new purpose-built rental initiatives and strategic value-add acquisitions.

As an employer, Park takes pride in fostering a workplace where expertise and passion thrive, empowering its team to contribute meaningfully to shared goals. We are guided by what is R.I.T.E. Respect, Integrity, Trust, and Excellence. We Respect each other, act with Integrity, build Trust in every interaction and strive for Excellence in everything we do. These core values create a foundation for teamwork and collaboration, both of which are essential for our success and foster a work environment where you feel good about work.

Resident Experience Coordinator, New Development-GTA, West (1 Year Contract)

The Resident Experience Coordinator, New Development, ensures a smooth transition of newly constructed residential buildings from Development to Operations. Serving as the liaison between construction, development, operations, and residents, this role coordinates the projects and manages Predelivery inspections (PDIs), tracks and resolves deficiencies, and supports warranty-related work. In addition to the technical and operational aspects, the role serves as the primary contact for residents, ensuring a seamless, professional move-in experience. This hands-on role suits someone who thrives in the field, enjoys problem-solving, and takes pride in delivering high-quality homes and exceptional resident experiences.

The base salary range for this position is from $55,000to $62,000 annually. The starting base salary may vary based on job-related knowledge, role complexity, skills, experience, and internal equity, with opportunities for progression within the range as team members grow and develop in their roles.

What you will do:

Pre-Delivery Inspections (PDI’s)

• Coordinate and conduct PDIs for new residential buildings, ensuring all suites and common areas meet quality standards and are ready for turnover.
• Collaborate with construction and development teams to identify, document, and track deficiencies through completion.
• Act as the main contact for PDI-related matters during the transition period between Development and Operations.
• Support the Operations team with pre-occupancy walkthroughs and move-in readiness.
• Prepare and maintain inspection reports, deficiency logs, and communication updates.
• Participate in handover meetings and ensure all relevant documentation and warranty information is transferred to Operations.
• Assist the team in resolving post-occupancy deficiencies reported by residents and ensure prompt corrective action to maintain a high level of resident satisfaction.
• Support warranty-related inspections and service requests as required.
• Uphold brand standards and ensure the final product aligns with company quality expectations.
• Provide feedback to Development and Construction teams to improve future project design and delivery.
• Provide project coordination, tracking outstanding items, maintaining documentation, and assisting with project closeout activities as needed.
• Provide assistance to the project manager for project related day to day work, if needed.

Resident Experience

• Act as a primary point of contact for new residents during the move-in phase, ensuring a smooth and welcoming transition into their new homes.
• Coordinate communication between residents, property operations, and contractors regarding post-occupancy concerns or warranty-related issues.
• Maintain professional, timely, and courteous communication with residents to uphold the company’s service and quality standards.

Who we are looking for:

• Post-secondary education in construction management, building technology, property management, project management or a related field, or an equivalent combination of education and experience.
• Minimum 2 years of experience in residential construction, building inspections, property operations, or customer service within the real estate or property management industry.
• Excellent communication and interpersonal skills with demonstrated professionalism and tact when engaging with residents, contractors, and internal teams.
• Highly organized and detail-oriented, with strong follow-through and the ability to manage multiple priorities effectively.
• Proficient in inspection reporting and Microsoft Office Suite.
• Ability to read and interpret drawings and specifications is an asset.
• Strong attention to detail, with a commitment to providing excellent customer service.
• Valid driver’s license and ability to travel to project sites as required.

What we offer:

We believe our success is powered by the talent and well-being of our employees. Our employee value proposition (EVP) supports personal and professional growth through continuous learning, a competitive salary, employer-funded benefits, and additional paid time off during the summer. We are also Respect in the Workplace certified, with a focus on health, wellness, and creating a thriving workplace.

Park Property Management Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodation at any stage of the application process or want more information on our accommodation policies, please contact our Human Resources department.

Park Property Management Inc. encourages applications from all qualified candidates. If you require accommodation at any stage of the application process or want more information on our accommodation policies, please contact our Human Resources department.