Retail Call Centre - Travel Expert, Home Based (Bilingual)

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

Chez VacancesSellOff, nous cherchons actuellement un(e) expert(e) en voyages bilingue (en télétravail) afin de nous aider à faire des vacances de rêve une réalité. En tant qu’expert(e) en voyages ayant le souci du détail et de l’atteinte des objectifs, il est de votre responsabilité d’offrir un service impeccable aux clients voyageurs pour forger des relations à long terme et fidéliser une clientèle solide. Postulez dès maintenant afin de vous élancer vers de nouveaux sommets professionnels, et ce, sous notre aile!

Vos avantages :

• Possibilité de travailler à distance;
• Structure de commissions;
• Très bons avantages de voyage;
• Régime complet d’avantages sociaux;
• Programme de cotisation égale au régime enregistré d’épargne-retraite (REER);
• Perspectives d’avancement;
• Occasion de redonner à la communauté grâce à nos initiatives de responsabilité sociale;
• Voyez par vous-même! @sunwinglife

Vos tâches :

• Offrir un service impeccable aux clients voyageurs pour forger des relations à long terme et fidéliser une clientèle solide;
• Vendre une grande variété de produits de fournisseurs privilégiés pour atteindre et dépasser les objectifs;
• Fournir des informations de voyage précises et complexes (p. ex. des documents de voyage détaillés, etc.);
• Organiser des promotions et créer des partenariats durant le réseautage;
• Aider à la résolution des plaintes des clients;
• Facturer et documenter les dossiers de clients avec précision et conformément à la politique de l’entreprise;
• Collaborer étroitement avec les clients, les voyagistes et plusieurs services de soutien internes.

Votre profil :

• Expérience en tant qu’agent(e) de voyages;
• Disponibilité pour travailler durant différents quarts de travail, y compris les soirs et les fins de semaine;
• Certificat provincial;
• Un an d’expérience dans l’industrie du voyage;
• Bilinguisme requis (français et anglais).

The Opportunity:

Under SellOffVacations, We are currently looking for a Bilingual Home-Based Travel Expert to join us in making vacation dreams come true. As a results and detail-oriented Travel Expert, you are responsible for providing high quality service to consumer travel clients and for emphasizing long-term working relationships to build a strong repeat customer base. Apply now and have your career soar to new heights - under our wing!

Work Perks:

• Remote Work Opportunity
• Commission Structure
• Great travel perks!
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

What You’ll Do:

• Provide high quality service to consumer travel clients emphasizing long-term working relationships to build a strong repeat customer base
• Sell a full range of preferred supplier products to meet and exceed targets
• Provide accurate, complex travel information (i.e. detailed travel documentation, etc.)
• Organize and assist with local business building promotions and local networking
• Assist in the resolution of client complaints
• Invoice and document client files accurately in accordance to company policy
• Works closely with Consumers, Tour Operators and various Internal Support departments

What You’ll Need:

• Experience as a Travel Advisor
• Ability to work various shifts including evenings and weekends
• Provincial certification
• 1 Year of experience in the Travel industry
• Bilingual (French/English) Required

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]