Retail Security Guard - Experienced High Profile

Position Overview

Are you an experienced security professional looking to advance your career in a dynamic, high-visibility environment? We are hiring Security Professionals to join our team at high-profile retail properties in Calgary. In this role, you will serve as a visible, reassuring presence, utilizing advanced communication, customer service, and de-escalation skills to maintain a safe and welcoming environment for shoppers, merchants, and staff.

We invest heavily in our team members. Beyond providing clear pathways for career advancement—including supporting individuals aspiring toward careers in law enforcement—we cover the costs of required specialized certifications, including First Aid, Use of Force (UOF), and Management of Aggressive Behavior (MOAB).

What Success Looks Like

In this role, success means taking ownership of site safety through active engagement, keen observation, and sound decision-making. You will balance proactive customer service with firm, professional security operations.

Day-to-Day Responsibilities

• Active Patrols: Conduct visible foot, bicycle, or vehicle patrols across indoor and outdoor areas, interacting regularly with tenants, guests, and visitors to offer assistance and deter incident activity.

• Incident Response & De-escalation: Safely address unauthorized access, trespassing, and active incidents using recognized de-escalation techniques. Respond to medical situations and provide First Aid, CPR, or AED assistance when required.

• Operations Centre Management: Monitor CCTV cameras, fire alarm systems, and life-safety equipment. Answer emergency calls, log site activities accurately, and direct personnel during active situations.

• Collaborative Communication: Work closely with retail merchants, site management, local law enforcement, and emergency responders to investigate criminal activity or safety hazards.

• Reporting: Write detailed, accurate incident reports using site digital reporting tools before the end of each shift.

Pay & Benefits

• Pay Range: $19.50 – $23.00 per hour

• Health Coverage: Comprehensive medical and dental insurance plans

• Paid Time Off: Paid vacation time

• Paid Training: Paladin will cover certification costs for First Aid, Use of Force (UOF), and MOAB (with a six-month position commitment)

• Career Growth: Mentorship and structured development programs, including support for applicants pursuing policing careers

Requirements

Must-Have Qualifications

• 2+ years of security experience

• Valid Alberta Security License (or full eligibility to obtain one prior to starting)

• Valid Driver's License

• High School Diploma or GED equivalent

• Legal authorization to work in Canada

• Strong spoken and written English communication skills

• Basic computer literacy (Microsoft Office, Google Workspace, and digital logging tools)

• Ability to meet physical shift demands: walking/patrolling up to 15+ km per shift, navigating stairs and uneven terrain in varying weather conditions, and lifting at least 20 lbs

• Flexibility to work rotating schedules including days, nights, weekends, and holidays

Nice-to-Have Qualifications

• Previous security experience within high-traffic retail or commercial properties

• Current First Aid/CPR, Use of Force (UOF), or MOAB certifications

• Prior experience operating CCTV monitor walls and dispatching security personnel

• Demonstrated experience coordinating with law enforcement or emergency services during incidents

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Join Our Team

If you meet the requirements and are ready to take the next step in your security career with a team that values your growth, we want to hear from you. Apply today to start the conversation.