Retail Supervisor - Contract, Part-Time [S]

Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.

SUMMARY:

Reporting to the Manager, Retail Sales, this position is responsible for maintaining the highest standards of retail operations and supporting the retail team to deliver exceptional sales service to visitors. The Retail Supervisor will follow the correct procedures to open and close the main Retail Store and other retail kiosks and will ensure that daily cash floats are properly prepared for the retail areas. The Retail Supervisor will perform senior cashiering duties such as voids and returns, and will help support sales associates with any issues that arise on the sales floor or on the POS. The Retail Supervisor will support the Retail Managers with merchandising duties, merchandise markdowns when required, inventory management and loss prevention. The Retail Supervisor will assume responsibility for staff and store security in the absence of supervisory personnel.

KEY ACCOUNTABILITIES

Assumes the position of opening the main store by:

• Opening the safe, preparing floats, activating cash registers, and unlocking/opening any doors and gates in the store.
• Preparing and reviewing the staff schedule for the day, posting the daily sales goal, assigning duties and making any last minute changes that are required due to absent staff or other problems.
• Reviewing the daily opening checklist to ensure all opening steps are completed.
• Preparing the daily communication to be shared in the morning meeting with the team.

Assumes the position of closing the main store by:

• Ensuring all customers have exited the store, all end of day procedures have been completed and doors are locked and alarm is set.
• Completing end of day procedures on POS terminals in accordance with proper procedures.
• Depositing daily cash in the Cash room.
• Reviewing the daily closing checklist to ensure all closing steps are completed.

Models excellence in customer service and merchandising by:

• Constantly evaluating environment and customers for cues, and communicating information to the manager so that the team can respond as necessary.
• Assisting customers by providing detailed information about merchandise, locating and recommending merchandise.
• Processing and authorizing returns, exchanges, and voids of sales transactions, often assisting staff with any issues that arise.
• Providing change for cash drawers as needed throughout the shift.
• Operating a sales register for cash, credit card, and debit transactions.
• Initiating replenishment and organizing merchandise as required.
• Assisting with remerchandising and store displays as required.
• Preparing and maintaining store signage as required.
• Assisting the Management team with training new employees.
• Performing daily housekeeping duties to ensure neatness and cleanliness of the store is maintained.

Acts as a role model for other staff during the shift by:

• Demonstrating appropriate behaviours in carrying out all tasks.
• Dealing with difficult and/or emergency situations that occur throughout the shift, and calls for back-up assistance as appropriate; examples include problem customers, theft, medical or fire emergencies, upset staff or customer, or IT issues with registers.
• Answering a wide variety of general questions about the Aquarium, Stanley Park and the city.
• Participating in training new staff, and contributes to creating and maintaining a positive team environment.

Consciously desires to improve the Vancouver Aquarium and its processes by:

• Promptly aiding in Emergency protocol.
• Maintaining organizational safety standards.
• Continually improving our impact on the environment and greening of operations.
• Performing additional duties as required.

QUALIFICATIONS

Education and Experience

• 3-4 years previous retail or cashiering experience.
• 1-2 years previous experience in a Supervisory role.

Skills

• Ability to supervise, monitor, coach, and develop subordinates.
• Superior customer service skills.
• Ability to interact with visitors in a courteous manner.
• Ability to operate a sales register and computer.
• Ability to manage a number of tasks simultaneously.
• Monitoring of cash and merchandise to control theft.
• Knowledge of the merchandise for sale.
• Ability to work well as a leader in fast-paced, high stress environment.
• Ability to “think on your feet” with strong decision making and problem solving skills.
• Strong accuracy and attention to detail skills.
• General knowledge of the Aquarium, Stanley Park, and the city of Vancouver.

Working Conditions

• Part-Time, Contract.
• Job requires the ability to lift cash trays, stock, and merchandise.
• Job requires the ability to stand for extended periods of time with frequent trips up and down stairs and will occasionally require the incumbent to climb ladders.
• Job requires dealing with customer complaints and hostile situations on a daily basis.
• Continual interaction with customers and staff.
• Frequent exposure to noise arising from a crowded, busy retail environment.
• The successful candidates must be available to work on Saturdays, Sundays, statutory holidays, the winter holiday period and occasional events.
• Flexibility and availability in schedule are required during the week, including evenings, weekends and holidays. Job will occasionally require long hours during the busy season.

PROVISOS:

• Successful completion of pre-employment requirements.

WHAT WE OFFER:

• Competitive hourly wage range of $20.00 to $30.00
• Comprehensive Benefits Plan available for eligible team members
• Employee and Family Assistance Program
• Company Discounts
• Fun, supportive work environment with a mission-driven team

The Vancouver Aquarium is an equal opportunity employer committed to building a diverse and inclusive workplace. Candidate applications are reviewed by hiring professionals, and Artificial Intelligence is not used to screen, assess, or select candidates. Accommodation is available at every stage of the recruitment process. If you require accommodation, please contact the HR department.