Road Claims Representative - ll

About Portage Mutual: Where Your Talent Makes a Difference

Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.

Why Portage Mutual?

At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:

• Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
• Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
• Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
• Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
• Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

The Opportunity: Road Claims Representative - II

As a Road Claims Representative - II, you’ll make a meaningful impact by helping customers recover from unexpected losses through:

• Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss.

• Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing.

• Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions.

• Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making.

• Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment.

We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service.

What You’ll Do:

• Review new losses and prepare investigation plan.

• Contact the insured to discuss loss details and arrange inspection appointment.

• Attend loss scene to confirm facts of loss through various investigation methods.

• Work with policyholder to explain claims process to ensure efficient claims experience.

• Secure statements with policyholders, third parties, independent witnesses as necessary.

• Secure photographs and diagrams of loss scenes.

• Collect evidence to preserve subrogation as necessary.

• Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts.

• Evaluate liability and identify subrogation opportunities.

• Identify salvage opportunities and ensure efficient disposal.

• Obtain officials reports- policy, fire and medical providers.

• Obtain details of overall risk and relay any potential hazards/concerns to underwriting.

What You’ll Bring:

• Minimum of 5 years experience in the insurance industry in property claims.

• Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams).

• Consistent accuracy, thoroughness, and attention to detail.

• Ability to work both independently and collaboratively in a dynamic team environment.

• Adaptability and a continuous improvement mindset.

• CIP or willingness to work towards designation.

• Prior experience with Guidewire Suite considered an asset.

• Post-secondary education preferred.

The preferred candidate would be located in Edmonton, Calgary or Red Deer Alberta to support our insured customers.

Job Title: Road Claims Representative - II

Reports To: Claims Manager

Location: Remote - AB

Salary Range: $64,000 - $72,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes.

Ready to Make an Impact?

We value diversity in backgrounds, experiences, and perspectives because the communities we serve are diverse. Rooted in a long-standing commitment to trust, community, and mutual support, Portage Mutual Insurance is proud to foster an inclusive workplace where employees are encouraged to collaborate, learn from one another, and grow together. We are looking for individuals who bring both professional expertise and a genuine commitment to supporting their teammates as we continue to protect what matters most for Canadians.

If you're looking for an opportunity to grow your career with a company that values people, community, and collaboration, we'd love to hear from you!

Portage Mutual Insurance is committed to creating an inclusive and accessible workplace. Accommodations are available throughout the recruitment process upon request. If you require accommodation, we will work with you to ensure a fair and positive candidate experience.

To be considered for this opportunity, candidates must have the legal right to work in Canada. Any employment offer will be conditional upon the successful completion of applicable pre-employment screening requirements.

Please submit your resume and cover letter.

We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).