RQ09152 - Software Developer - CRM - Intermediate

Description:

Responsibilities Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec General Skills Experience in programming and analysis; specialized CRM software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience in design, code, test, debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design, latest design patters, deployment and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design, development, implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines CRM Software Development Skills Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools Experience with middleware and gateways Expertise in specific tools for CRM software development Desirable Skills Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as requiredSkillsExperience and Skill Set Requirements

Technical Solution and Development Skills - 40 %

· At least 3+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies

· Experience with developing business design document, functional & non- functional requirements

· Experience with developing high level application flows to support the business requirements.

· Experience in developing functional design document

· Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions

· Experience with solutions and designs with user experience and accessibility (WCAG/AODA)

· Experience conducting user research and usability testing

· Experience developing user personas and user journey maps

· Experience analyzing user feedback and designing solutions to address user issues and pain points

· Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD

· Experience researching and applying industry best practices

· Demonstrated experience in developing use cases (business/system), identifying and documenting business rules

· Demonstrated experience with the creation and analytical process of business requirement documents

· Demonstrated experience in identifying risk and providing solutions

· Demonstrated experience with creating quality assurance plan and writing test cases

Technology Skills - 35%

· Demonstrated experience with change management methodologies

· 3+ years of experience in Siebel, or Adobe AEM Solution implementation

· Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)

· Demonstrated experience in creating and updating business architecture artefacts

· Demonstrated experience with rational unified process (RUP)

· Experience in developing application view visibility and CRUD (create, read, update, delete) matrix

· Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype

Soft Skills - 20%

· Strong communication skills; both written and verbal

· Ability to develop and present new ideas and conceptualize new approaches and solutions

· Excellent interpersonal relations and demonstrated ability to work with others effectively in teams

· Demonstrated ability to work effectively with functional and technical teams

· Demonstrated ability to participate in a large team and work closely with other individual team members

· Proven analytical skills and systematic problem solving

· Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change

· Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team

Public Sector Experience - 5%

· Experience with Public Sector Transfer Payment (Grant) Model would be an asset.

· Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

Must Haves:

• Oracle Siebel CRM testing experience is a must
• 5+ years of experience with Siebel technical configuration / development / integration
• 3+ year of development and testing experience of Siebel integration with Adobe AEM , J2EE and etc
• Experience working on Siebel Test Automation is an asset

Nice to have:

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset
• Experience with Transfer Payments would be an asset.