RQ09211 - Change Management Consultant - Senior

Description

Hybrid Work Environment: The successful candidate is expected to work onsite at 222 Jarvis St 3 days per week, and may work remotely up to 2 days per week.

Responsibilities

• Work with organizations:
  • Provide expertise, consultative advice, guidance, and coaching to build knowledge and expertise in change management principles, methodologies, and tools.
• Help leaders and teams:
  • Enhance their capabilities to understand how change impacts people, the reasons why people resist change, and how to support people as they transition through change.
• Be an active and visible coach:
  • Support leaders, partners, and stakeholders in their role as change champions.
• Partner and collaborate:
  • Work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants, and leadership to integrate change practices at all levels of the organization.
• Develop and implement strategies:
  • Create change management strategies, plans, and frameworks.
• Lead communication efforts:
  • Develop, implement, and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plans, and resistance management throughout the lifecycle of the project.
• Lead stakeholder management:
  • Identify and analyze key stakeholders, and develop stakeholder engagement strategies.
• Ensure alignment:
  • Align change management activities with participating stakeholders to remove change barriers, smooth the adoption process, and contribute to problem-solving for successful implementation.
• Engage clients and stakeholders:
  • Ensure that clients, partners, and stakeholders are actively engaged in the change, consulted with, and communicated to.
• Articulate the purpose of change:
  • Explain the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization.
• Build consensus:
  • Gain agreement among clients, partners, and stakeholders on specific changes designed to better meet their needs.
• Identify and mitigate risks:
  • Identify potential people-side risks and anticipated points of resistance, and develop plans to mitigate or address concerns.
• Conduct readiness assessments:
  • Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy.
• Track adoption and proficiency:
  • Administer measurement systems to track adoption, utilization, and proficiency of individual changes.
• Sustain benefits:
  • Develop an approach to embed and institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement, and other related practices.

General Skills

• Change management expertise:
  • Experience and knowledge of change management industry standards, best practices, methodologies, and tools.
• Strategy development:
  • Experience in the development of training, communication, and change management strategies and plans.
• Stakeholder engagement:
  • Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
• Conflict management:
  • Strong conflict management, interpersonal, and communication skills (written and verbal).
• Project management:
  • Experience with project management fundamentals and understanding of the lifecycle of a project.
• Active listening:
  • Excellent active listening skills.
• Analytical abilities:
  • Strong analytical and decision-making abilities.
• Presentation skills:
  • Strong presentation and group facilitation skills.

Desirable Skills

• Change impact assessment:
  • Experience identifying and assessing change impacts to the organizations business processes and technology solutions to drive business and people adoption.
• Transformational projects:
  • Experience leading medium to large transformational change projects.
• Structured approach:
  • Experience working with project leads to apply a structured change management approach and methodology for the people side change across assigned initiatives.
• Stakeholder analysis:
  • Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change.
• Actionable plans:
  • Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship, and/or other resistance management activities.
• Success metrics:
  • Experience defining and measuring success metrics and monitoring change progress to track adoption, utilization, and proficiency related to changes.
• Process management:
  • Experience managing the change management process, and applying change management principles.
  • Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation.
  • Ability to influence others, at all levels within the organization, and move towards a common goal.

SkillsExperience and Skill Set Requirements

Evaluation criteria:

Change Management: 25%

Interpersonal, Influencing and Communications Skills: 25%

Project Management Skills: 20%

Analyzing/Problem-Solving Skills: 20%

Technical Skills: 10%

Must Haves:

7-10 years Change Management Experience

Enterprise level change management

Relationship management experience

Communication and consultation experience skills