RQ09437 - Solutions Designer - CRM - Senior

NOTE

Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.

Extension/Amendment Attestation: The Statement of Work (SOW) shall expire on March 31, 2026. No extensions will be allowed.

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Responsibilities:

• Ensure Accessibility standards are met (AODA)
• Design of hosting technology solutions based on the clients service specifications, standards, policies, best practices
• Planning, implementing and supporting complex CRM systems
• Documenting processes and technical designs and updating build books
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
• Ensure development of application solution is implemented and in accordance with the business requirements
• Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
• Conducting research and assessment of options for technical design issues
• Contributing to design/development project plans, including work breakdown and resources estimates
• Ensure unit testing meets expected functionality requirements
• Support User acceptance testing, defect management
• Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
• Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
• Knowledge transfer and documentation as prescribed by the Project Manager and Manager
• Developing and maintaining system design models, program codes, technical documentation, and specifications
• Ensure development of application solution is implemented and in accordance with the business requirements.

Salesforce Experience 30%

· 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce

· Salesforce Certified Platform Developer I

· Salesforce Certified OmniStudio Developer

· Salesforce Certified Experience Cloud Consultant

· Salesforce Certified Administrator

· 3+ years experience with LWC

· Salesforce Dynamic Forms.

Design, Analysis, Development and Configuration 35%

· Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions

· Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments

· Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms

· Demonstrated experience designing and supporting the development of prototypes and proof of concepts

· Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues

· Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments

· Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities

· Experience conducting diagnostics and determining methods to help incident management

· Experience implementing AODA compliant solutions

· Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)

· Experience on Integration: Salesforce with Internal Applications

· Should have clear understanding on Security settings, governor limits, platform limitations

· Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project

· Should be comfortable working in Agile epics, user stories, features, story points, etc.

· Knowledge on MuleSoft is a plus.

Management and Communication Skills 15%

· Strong verbal and written communication skills

· Strong interpersonal and negotiation skills

· Strong consulting skills to engage with all stakeholders

· Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers

· Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations

· Demonstrated team player with a track record for meeting deadlines.

Analytical and Problem-Solving Skills 15%

· Excellent analytical, problem-solving, and decision-making skills

· Proven and demonstrable troubleshooting and analytical experience

· Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications

· Experience with providing application fixes to support the user acceptance testing and deployment activities

· A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines

· Testing and deployment activities.

Public Sector Experience 5%

· Previous experience working in Government or Public Sector organizations.

MUST HAVES:

Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions

Salesforce Certified Experience Cloud Consultant

Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)

Salesforce Dynamic Forms.

Experience implementing AODA compliant solutions