RQ11167/RQ11168 - Int. Systems Administrator/Operations Support Specialist

RQ11167/RQ11168 - Int. Systems Administrator/Operations Support Specialist

2 openings - 2 submissions

10-month contract - possible extension

ONSITE 5 days - 222 Jarvis St

Must Haves:

• Identify and provide solutions to complex application development problems.
• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), and NICE - workforce management applications (nice to have)
• Ability to acquire knowledge of program area, IT Systems and business environment.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
• Strong communication

Nice to have:

• Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
• Open to learning new Contact center solutions applications.

Project Details:

resource will be responsible for executing work orders received through the Engagement Platform ONRequest page (e.g. account creation and maintenance, system changes and scripting updates) and conducting investigation, troubleshooting and resolution of incident tickets filed by clients through the OPS Service Centre as tier 2 support. This will allow internal staff to focus on support REPS project activities while also handling complex core business priorities requiring specialized in-house knowledge and expertise.

The FFS resource will also provide on-call support, as required, for the EP production verification environments, which are available 24x7.

Responsibilities:

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
• Upkeep, configure, install and support the clients' network and coordinate the various systems. General Skills Experience at the specified experience level, setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
• Experience with one or more operating systems
• Experience with one or more hardware platforms
• Experience with information retrieval packages
• Experience with one or more communications protocols
• Experience with middleware and gateways
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills A team player with a track record for meeting deadlines

Desirable Skills:

• Experience with distributed and networked systems
• Awareness of emerging IT trends
• Experience in one or more programming languages
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $55.42/hr - $59.38/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $44.34/hr - $47.50/hr T4