RQ11392 - UX Designer - Senior

RQ11392 - UX Designer - Senior

Location: ONSITE at 40 St. Clair Ave. West, 14 Floor

Duration: 6+ Months (134 Business Days) + Possible Extension

Must Have:

• 5+ years of experience leading human-centered UX research and design for complex digital products and services.
• Demonstrated experience planning and conducting user research activities, including interviews, workshops, surveys, usability testing, and stakeholder consultations, and translating findings into actionable design recommendations that support improved usability, accessibility, and measurable service outcomes.
• Proven experience leading end-to-end UX design activities from discovery through delivery, including creation of personas, user journeys, service blueprints, information architecture, user flows, wireframes, mock-ups, and interactive prototypes, etc., that aligned to Ontario Design System https://designsystem.ontario.ca/, and accessibility requirements.
• Plan and conduct user research and stakeholder engagement activities
• Collaborate with product owners, business stakeholders, and cross-functional Agile teams to align user needs
• Design intuitive, accessible, and user-centered digital experiences by applying UX/UI best practices, human-centered design principles
• Experience working in Agile, Scrum, Lean, or DevOps environments. Experience with Figma.
• Hands-on experience with Azure DevOps (or similar tools) and involvement in public sector, government, or large-scale digital transformation initiatives, including application of digital service standards.

Role Overview:

Building upon the comprehensive enterprise discovery work already completed, the Senior User Experience (UX) Designer will lead end-to-end UX design activities for the Common Compliance Management Platform (CCMP), transforming business requirements, user insights, and service needs into intuitive, accessible, and user-centered digital experiences. Working across multiple OPS ministries, the role will lead user research, stakeholder engagement, usability testing, and design validation activities, translating findings into design artifacts such as customer journey maps, service blueprints, information architecture, wireframes, and prototypes. Working within an Agile delivery environment, the Senior UX Designer will collaborate with product owners, business stakeholders, architects, developers, and cross-functional teams to ensure business needs and end-user feedback are incorporated throughout the product lifecycle, while providing strategic leadership in UX strategy, service design, accessibility, and continuous improvement to support successful adoption and delivery of CCMP services. This role serves as the UX subject matter expert, providing advisory services and design leadership to ensure the CCMP platform delivers consistent, accessible, and high-quality digital experiences for internal OPS staff, businesses, and citizens.

Key Responsibilities:

• Lead end-to-end UX design activities across the product development lifecycle, including discovery, research, design, prototyping, testing, beta validation, implementation, and continuous improvement to ensure project objectives, schedules, and quality standards are achieved.
• Plan and conduct user research and stakeholder engagement activities, including interviews, workshops, surveys, and usability testing, and translate findings into personas, customer journey maps, service blueprints, user flows, wireframes, mockups, and prototypes.
• Design intuitive, accessible, and user-centered digital experiences by applying UX/UI best practices, human-centered design principles, AODA/WCAG requirements, and the Ontario Design System to create effective and visually appealing solutions.
• Collaborate with product owners, business stakeholders, and cross-functional Agile teams to align user needs with business objectives, incorporate end-user feedback, and deliver integrated end-to-end digital solutions that improve service outcomes.
• Develop UX strategies and provide expert advisory services on digital experience, service design, usability, and performance measurement, ensuring solutions meet client needs, support business priorities, and enable successful adoption.
  
  

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $83.42/hr - $100.09/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $66.74/hr - $80.07/hr T4