Sales Consultant

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece.

We love being in the business of creating cherished memories and forging lifelong relationships with our guests. We are honoured to play a small role in your special occasions. And we vow to do everything we can to help elevate special moments to the exceptional. Our Team embodies our core values, professionalism, integrity and care. They provide exceptional assistance to each of their clients by developing their product knowledge and building a meaningful rapport with clients.

Raffi Jewellers operates in 2 locations at our Flagship Boutique in Cambridge and in Conestoga Mall in Waterloo.

Your Impact:

As a Luxury Jewelry and Timepiece Sales Consultant, you will serve as the ambassador of our brand, embodying its values of excellence, sophistication, and refinement. Your role is pivotal in delivering a world-class, personalized experience to our discerning clientele, who seek the finest in luxury products. You will be entrusted with cultivating long-lasting, meaningful relationships with high-net-worth individuals, offering bespoke services that cater to their unique tastes and desires.

Your expertise will be essential in guiding clients through an exclusive shopping journey, where you will curate selections that reflect their individual preferences, ensuring each interaction is an embodiment of the brand’s unparalleled prestige. In this capacity, you will not only drive sales but also ensure that every customer feels valued and understood, fostering loyalty and repeat business.

Responsibilities:

• Build and maintain strong relationships with high-net-worth clients, providing personalized attention and a bespoke shopping experience.
• Meet or exceed individual sales targets by recommending and selling luxury products, demonstrating deep knowledge of the brand’s offerings.
• Stay up to date on the latest collections, trends, and exclusive items within the luxury market to ensure you can offer expert advice to clients.
• Deliver exceptional, tailored customer service in-store or online. Ensure that all client interactions reflect the brand's luxury standards.
• Assist in ensuring the store is visually appealing and in line with the brand’s image. Maintain displays and ensure products are well-presented and maintained.
• Assist with organizing and attending VIP events, private showings, and other luxury brand experiences to engage and retain high-value customers.
• Assist clients in customizing their products, placing special orders, and ensuring that their unique needs and desires are met.
• Collect and relay customer feedback, competitive insights, and market trends to management to improve product offerings and service.
• Work with the broader team to achieve store targets and ensure that the store meets high operational standards, including inventory management and stock replenishment.
• Other duties as assigned.

Must-Haves:

• Minimum 2-3 years of experience in luxury retail, sales, or customer service roles - preferably with jewelry or watches.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to understand and anticipate client needs, providing personalized recommendations.
• Professional demeanor with a polished and upscale appearance.
• Strong organizational and time-management skills.
• High level of discretion and confidentiality in handling client information.

Nice-to-Haves:

• Experience with Timepieces.
• Jewelry Experience or Jewelry Certification.
• Strong sense of urgency and the ability to prioritize effectively.
• Fluency in multiple languages is a plus.

The Benefits:

• Professional, sophisticated environment where team members learn and grow with extensive training programs.
• Employee discount and other perks.
• Employee health benefits paid for by Raffi.
• In-house gourmet coffee.

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!

Projected salary range $25-$28/hr depending on experience.

We may use automated tools, including artificial intelligence, to support parts of our recruitment process such as application screening. All hiring decisions are reviewed by a human.

This job posting is for a current vacancy.

Raffi Jewellers promotes fair and equitable recruitment practices. Accommodations are available upon request for Candidates with disabilities taking part in the recruitment process.