Sales Specialist

Company Description Fifth Avenue Volkswagen is Calgary’s premier AMVIC licensed Volkswagen dealership, known for making the vehicle purchasing experience simple, enjoyable, and transparent. The dealership is committed to treating every client with respect, honesty, courtesy, and dedication, which has helped it earn a strong reputation in Calgary, Alberta. An experienced team of sales and after-sales professionals takes the time to understand each client’s needs and answer their questions, ensuring that no one feels like just a number. This customer-first approach has been recognized with the Wolfsburg Crest Club Award trophy on four occasions, highlighting the dealership’s exceptional customer care and professionalism.
Role Description The Sales Specialist is a full-time, on-site role based at Fifth Avenue Volkswagen in Calgary, AB. This position is responsible for welcoming clients to the dealership, conducting needs assessments, and guiding customers through the sales process from initial inquiry to vehicle delivery. Daily activities include presenting and demonstrating Volkswagen vehicles, explaining features and benefits, preparing price quotations, and supporting clients with financing and leasing options in coordination with the finance team. The Sales Specialist maintains accurate records in the CRM system, follows up with leads and existing customers, and contributes to showroom merchandising and product knowledge displays. The role also involves collaborating with colleagues to ensure a seamless handoff to service and after-sales teams, participating in ongoing product and sales training, and upholding the dealership’s standards of professionalism and customer care.
Qualifications

• Strong Communication skills, including clear verbal and written communication and active listening abilities.
• Proven Customer Service skills, with a focus on building relationships, handling inquiries, and resolving concerns in a professional manner.
• Demonstrated Sales skills, including consultative selling, negotiation, and closing techniques in a retail or automotive environment.
• Experience in Training or coaching, with the ability to learn and share product knowledge and sales best practices with colleagues.
• Exposure to Sales Management or leadership tasks, such as managing a pipeline, prioritizing opportunities, and meeting sales targets.
• Comfort with basic computer applications and CRM systems; ability to quickly learn dealership software tools.
• High level of integrity, reliability, and professionalism, with a client-focused mindset aligned to Fifth Avenue Volkswagen’s values.
• Availability to work full-time, including evenings and weekends as required in a retail dealership environment.
• Previous dealership or automotive sales experience is an asset but not required; a passion for vehicles and mobility solutions is beneficial.
• Valid driver’s license with a good driving record, meeting local regulatory requirements.