Sales Support Freelancer

Brand Ambassador – Tata Harper Skincare | Ontario

Location: Ontario, Canada (Assigned Retail Locations)

Position Type: Freelance / Part-Time (occasional full-time as needed)

Reports To: Account Executive (AE)

Job Summary

The Brand Ambassador plays a key role in driving retail sales, elevating brand awareness, and delivering exceptional customer experiences for Tata Harper Skincare across assigned retail locations in Ontario. This position focuses on driving sell-through, building strong relationships with retail partners, and ensuring consistent execution of brand standards.

As a representative of Tata Harper, the Brand Ambassador brings the brand’s luxury skincare philosophy to life through personalized consultations, product demonstrations, education, and engaging in-store experiences. The role also supports retail events, visual merchandising, and daily sales objectives.

The ideal candidate thrives in a dynamic retail environment, is passionate about luxury skincare and innovation, and embraces the belief that no task is too big or too small when it comes to delivering exceptional brand experiences.

Principal Accountabilities

Sales & Customer Engagement

• Drive retail sell-through and achieve hourly and daily sales goals through proactive customer engagement.
• Deliver personalized skincare consultations and product recommendations that reflect Tata Harper’s brand philosophy.
• Build meaningful customer relationships to encourage brand loyalty and repeat purchases.

Product Knowledge & Demonstrations

• Maintain strong knowledge of Tata Harper products, ingredients, benefits, and key product focuses.
• Perform brand-approved facial massage techniques, skincare demonstrations, and application protocols to engage customers.
• Educate retail staff on product benefits, new launches, and selling techniques to strengthen brand awareness.

Retail Execution & Events

• Execute scheduled in-store shifts, promotional activities, and retail events in alignment with business priorities.
• Collaborate with store leadership and retail teams to identify sales opportunities and maximize brand visibility.
• Support store meetings and informal product education to keep Tata Harper top of mind.

Visual Merchandising & Inventory

• Ensure endccap displays, testers, and shelves are clean, organized, properly stocked, and aligned with brand standards.
• Monitor inventory levels and promptly report out-of-stock (OOS) or visual merchandising concerns to the designated manager, including photos when needed.
• Maintain product visibility and replenish additional display locations where applicable.

Reporting & Communication

• Communicate daily sales results, successes, challenges, and opportunities to the designated manager.
• Submit timely store visit recaps highlighting sales performance, customer feedback, and retail observations.
• Share feedback from store leadership and beauty advisors to support future sales initiatives.

Professionalism & Teamwork

• Maintain a professional appearance and consistently represent Tata Harper’s luxury brand standards.
• Collaborate with retail teams during events and promotional periods to achieve shared sales objectives.
• Follow assigned schedules, maintain punctuality, and communicate any shift changes or cancellations directly to the designated manager.

Key Experience & Skills

Qualifications & Experience

• Previous retail sales experience, preferably within luxury beauty or skincare.
• Proven success in customer-facing sales, product demonstrations, or in-store events.
• Experience working with prestige beauty retailers is strongly preferred.
• Knowledge of skincare ingredients, facial massage techniques, and product application is an asset.

Skills

• Strong selling ability with a results-driven mindset.
• Excellent communication, interpersonal, and customer service skills.
• Ability to confidently demonstrate products and follow brand-specific protocols.
• Strong organizational skills and attention to detail.
• Ability to work independently while maintaining strong relationships with retail teams.

Personal Attributes

• Outgoing, personable, enthusiastic, and passionate about skincare.
• Goal-oriented, proactive, and motivated to achieve sales targets.
• Collaborative, adaptable, and comfortable in a fast-paced retail environment.
• Reliable, punctual, and committed to delivering exceptional customer experiences.

Availability & Travel Requirements

• Approximately 25 hours per week, with occasional full-time shifts as needed.
• Weekend availability required, including peak retail periods and special events.
• Must be able to travel reliably to assigned retail locations throughout the designated Ontario territory.
• Access to a vehicle preferred, but not required, provided the candidate can arrive on time for scheduled shifts.
• May be required to transport small quantities of products, samples, or event materials to retail locations.
• Must be legally authorized to work in Canada.

Contract Details

Employment Type: Freelance / Part-Time (occasional full-time as needed)

Hours: Approximately 25 hours per week; hours may vary based on business needs, events, and peak retail periods

Schedule: Flexible, with weekend availability required

Territory: Ontario, Canada

Compensation: Competitive hourly rate based on experience

How to Apply

Interested candidates should submit their resume and a brief overview of their luxury beauty or skincare retail experience, along with their weekday and weekend availability and ability to travel to assigned retail locations.