Salesforce Administrator

PURPOSE

The Salesforce Administrator will work as a key team contributor to maintain and enhance our Salesforce environment. This person will serve as a technical resource for building functionality within Salesforce and integrating with other systems. This position will provide robust user support to ensure the effective utilization of Salesforce by the CRCNA.

This position is full-time at 36 hours a week and offers a remote work schedule, an attractive benefits package including three weeks' vacation, retirement fund contribution, and more.

Starting Salary: $73,747.30/year CAD

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

1. Take ownership of designing, configuring, and maintaining core Salesforce functionality, including complex Flows, dynamic layouts, custom objects, actions, apps, and executive dashboards.
2. Gather and translate user requirements into sustainable solutions with a quality user experience.
3. Collaborate with external partners and vendors to design, implement, and troubleshoot cross-platform system functionalities.
4. Manage and audit Salesforce security architectures, taking proactive ownership of user roles, profiles, permission sets, share rules, and Organization-Wide Defaults (OWD).
5. Develop and execute test plans and maintain robust change management practices
6. Lead large-group training sessions, webinars, and interactive workshops for staff across North America to drive user adoption and system literacy.
7. Spearhead data quality initiatives, developing processes and tools for data hygiene, and train users on data best practices.
8. Support system integrations and third-party applications, including Sage Intacct, Make.com, FormAssembly, Apsona, etc.
9. Manage sandbox environments for feature development and testing.
10. Create and maintain comprehensive documentation of Salesforce configurations, processes, and integrations.
11. Proactively monitor Salesforce releases, stay current with new features and best practices to make recommendations for platform enhancements.
12. Other duties as assigned by the supervisor.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Able to support the mission, vision, and values of the CRCNA.
2. Experience with Salesforce Flows, including complex automation and orchestration.
3. Able to translate requirements into technical solutions and present in user-friendly language.
4. Excellent interpersonal communication and listening skills.
5. Proven analytical and problem-solving abilities.
6. Keen attention to detail with willingness to learn and improve.
7. Passion for working within a team-oriented, collaborative environment.
8. Ability to effectively manage multiple priorities.

EDUCATION AND EXPERIENCE

1. Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
2. Salesforce Administrator certification is required.
3. Advanced Salesforce product knowledge and significant hands-on Salesforce Administration experience.
4. Demonstrated experience working with nonprofit organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.
• On-call availability and occasional overtime may be required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position is eligible for hire in Canada and the following U.S. states: AZ, CA, FL, IL, IN, IA, KS, ME, MD, MI, MN, NE, NV, NH, NJ, NM, NY, PA, SD, TN, TX, WA, WI.