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Scheduling Dispatcher

@ BGIS

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Markham, Ontario

47k–59k $/anTemps plein1+ ans d’expérience
Postuler
SIGNAUX

En bref

BGIS is hiring a Scheduling Dispatcher, a full-time role that schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians. The job involves building daily schedules, prioritizing work orders and monitoring progress to optimize technician utilization. Salary is $47,118 to $58,897 per year, with on-call and shift availability required.

Salaire :

47 118 $–58 897 $ par année

Responsabilités :

  • Prepare and distribute technicians' daily schedules
  • Receive service requests and create work orders
  • Assign priority and dispatch work orders to technicians
  • Monitor work order progress and technician utilization
  • Prepare reports for resource planning

Résumé des exigences :

  • 1 to 3 years dispatch, scheduling or customer service experience
  • Computer proficiency in MS Outlook and MS Excel
  • Ability to work under pressure and prioritize work
  • Strong communication and customer service skills
  • Available for shifts and on-call emergencies

Outils et compétences

MS OutlookMS ExcelService management database
Source et dates

Site carrière / système de candidatures · oraclecloud

Date publiée par l’employeur
2026-11-14
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineOpérations
Expérience1 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Siège socialMarkham
Offres sur Jobsy559
Description
SUMMARY

The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

KEY DUTIES & RESPONSIBILITIES
  • Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
  • Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
  • Receives service requests from the call center and documents service request details into a work order
  • Assesses and assigns priority to the work order
  • Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
  • Monitors and follows up on work order progress to ensure timely completion
  • Prepares reports to assist in monitoring work orders and resource planning
  • Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
  • Other duties as assigned

Work Requirements

  • Must be able to work shifts, be on-call and be available to respond to emergencies
KNOWLEDGE & SKILLS
  • 1 to 3 years of dispatch, scheduling or customer service work experience
  • Ability to work well under pressure
  • Ability to prioritize work orders based on order of importance and impact
  • Ability to allocate work orders that result in optimal human resource utilization
  • Ability to understand service request requirements and assign work orders to appropriate Technicians
  • Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
  • Strong customer service orientation along with strong customer service skills and sense of urgency
  • Good communication skills
  • Understanding of and previous work experience within the facility management services organization, an asset

Licenses and/or Professional Accreditation

  • None required

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

#LI-JB1

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