Scheduling Systems Administrator

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

This Opportunity:

We are currently looking to fill one 18-month contract Scheduling Systems Administrator role in Toronto, ON. The Scheduling Systems Administrator is responsible for scheduling services according to each client's plan of service, ensuring that Attendants and Team Leaders are available to provide scheduled or on-call services in Supportive Housing and scheduled services for Outreach clients.

Wage: $21.90 per hour

Hours: 35 hours per week

Schedule: Mon - Fri 9:00am - 4:30pm with rotating on-call responsibilities that include evenings anf sometimes weekends

Responsibilities:

• Use the electronic Quatro Scheduling system to develop and revise master schedules for clients and staff in accordance with client service plans and budgeted hours.

• Prepare and provide monthly service-hour reports to the Supervisor.

• Ensure client-focused service delivery and refer service complaints to the Supervisor for follow-up.

• Provide administrative support to programs, including correspondence, file management, coordination of staff meetings, orientation, and training.

• Review employee hours for payroll processing and verify personal expense statements to meet deadlines according to the payroll schedule.

• Carry the after-hours phone on a rotating on-call schedule to support clients and staff during evenings and weekends.

Qualifications:

• High school diploma or equivalent.

• Ability to take initiative, multitask, and work under pressure while meeting deadlines.

• Demonstrated proficiency with computer hardware and software, including MS Office, Navision, and Quatro or an equivalent scheduling system.

• Excellent telephone manner and customer service skills.

• Flexibility to adapt to changing job demands.

• Excellent interpersonal and communication skills, with strong mathematical accuracy.

• Excellent writing, proofreading, and organizational skills.

• Scheduling experience is an asset.

• Valid driver's licence and reliable transportation preferred.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: Contributing to our important mission: creating real change for people with disabilities.

Joining a leading national charity with a history of impact and a future full of possibility Enjoying industry-leading employment incentives and benefits Supported in your professional growth, development, and success Included in our empathetic and supportive work culture Learn more about why we’re a great employer at marchofdimes.ca/careers. For general inquiries, you can reach us at [email protected]

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.