Senior Compliance & Controls Lead (1B-Ops)

We are currently seeking a Senior Compliance & Controls Lead (1B-Ops) to join our team. This is a hybrid role with an option to work from our Collaboration Centers in Langley, Vancouver, Kelowna, Penticton, Duncan, Victoria, or Toronto.

The Senior Compliance & Controls Lead (1B-Ops) supports Operations/Leadership in the effective implementation, maintenance, and administration of first line of defense (1st LOD) programs (e.g., operational risk, compliance, regulatory, etc.), including overseeing business operations within the jurisdiction to ensure adherence and efficiency. Contributes to a strong risk management culture through collaboration with other first line employees, as well as second & third-line functions to ensure Compliance, regulatory or operational risks identified, mitigated, monitored, and reported on an ongoing basis.

Here’s what would be included as a part of your typical day

1. Leadership: Builds effective relationships with internal/external stakeholders. Tracks exception/exemption requests and corresponding approvals. Facilitates training to ensure business unit employees fully understand requirements. Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
2. Compliance Leadership: Provide professional daily supervision and compliance advice to member facing teams. Verify that controls identified in RCSAs are implemented. Establish and maintain process map and controls library. Understand the applicable regulatory requirements and establish adequate testing is designed to identify control gaps and non-compliance with regulatory requirements, best practices, and internal policies and procedures. Analyse and address the identified risk exposures and support the development of action plans required to mitigate identified risks. Develop, implement, and monitor KRIs for each process. Escalate potential issues and exception items noted during the review process to senior management. May network with industry contacts to gain competitive insights and best practices.
3. Third Party Risk Management (TPRM): Conduct the materiality assessment on each potential vendor and non-vendor. Perform due diligence based on the outcome of the materiality assessment. Conduct risk assessment. Must ensure that the due diligence documents are maintained, and key controls are effectively communicated to all relevant personnel and departments including Procurement, Legal, Risk Management and IT Department.
4. Change Facilitation: Ensures that all changes follow the requirements of the change management policy. Oversees the change management framework, tools, and templates are used in accordance with the framework. Liaises to ensure Risk is involved where appropriate in the change as early as possible, preferably in the preparing for the change stage. Ensures all aspects of the change management plan are developed, in accordance with the change management framework. Identifies, assesses, and mitigates risks in a timely manner. Directs all the requirements identified by Risk are documented and escalated to the appropriate line of business to be completed in a timely manner. Provides updates and documentation as requested by Risk. Ensures affected key processes are mapped and guidelines and procedures are created and/or updated and available for end users
5. Project/Initiatives: Leads or acts as a key stakeholder on project execution, harmonization and continuous improvements on branch operational policy and process initiatives that impact the member experience, branch performance or alignments to risk tolerance. Provides expertise and support in development of a content management framework that supports Tru Cooperative Bank’s (Tru) strategic initiatives and risk management activities. Provides support as an Operational subject matter expert when required to Agile squads for Compliance and PGPP. Works closely with process/project/initiative owners (RACIs) during Agile sprints. Ensure appropriate risk assessments (regulatory, AML, Privacy, Cyber, financial, credit, operational) are completed in a timely manner and shared with Risk team for review and feedback.
6. Operational Support & Risk Management: Monitors and tracks performance and addresses any issues. Tracks costs associated with incidents, clean-up and restoration needed to be reported. Acts as a subject matter expert on relevant regulations and policies. Oversees and manages the evaluation, development, and implementation of an internal control system. Participates and facilitates on-going remediation of numerous cleanup projects to ensure operational compliance for parties such as FINTRAC, BCFSA, OSFI, FCAC, CRA and potential risk to Tru is mitigated. Ensure Risk team is integrated into risk mitigation initiatives performed by the Business Unit. Ensure Risk team’s recommendations are reviewed, implemented, and tracked by 1st line. Broader work or accountabilities may be assigned as needed.

Required Skills, Experience & Qualifications

• College, Trade or Tech School Diploma (2 years) in a related discipline required
• Risk Management Certificate/Designation preferred
• 5 years related experience in Operations and/or Risk Management required
• Strong knowledge of project management required
• Demonstrated ability to provide leadership to others preferred
• Sound understanding of Operational Risk Management measurement and reporting preferred
• Strong critical thinking, analytical and problem-solving skills with the ability to break down complex situations into manageable parts in a systematic manner preferred
• Business acumen with the ability to understand the impacts of operational risk management activities on business performance and member experience preferred
• Experience working in the financial services industry with exposure to business functions and integrated credit union/business systems preferred
• Ability to work independently, as well as collaboratively in a team environment
• Proven ability to develop strategies and translate strategies into tactical plans
• Effective interpersonal and communication skills, both verbally and in writing with a wide variety of stakeholders
• Proven organizational skills, including balancing multiple responsibilities, and effectively meeting deadlines
• Risk management and processes
• Strong understanding of internet and web-based applications
• Demonstrated operational expertise in various financial services systems
• Knowledge of FI policies, procedures, products/services
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit trucooperativebank.ca for more information on Tru Cooperative Bank.

Statement on AI Use:

In accordance with Ontario’s Employment Standards Act, we confirm that no artificial intelligence (AI) tools are used to screen, assess, or select applicants for this position. All applications are reviewed by our recruitment team.

Statement of Genuine Vacancy:

This posting represents a true and current vacancy within our organization. We are actively seeking to fill this role and welcome applications from qualified candidates.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.