Publié il y a 16 jours
Senior Consultant, Sales & Service
@ Canadian Imperial Bank of Commerce (Canada)
Winnipeg, Manitoba
En bref
Canadian Imperial Bank of Commerce (CIBC) is hiring a Senior Consultant, Client Support for its Regional Office in Winnipeg. The role provides coaching and consultation to front-line leaders and teams on client service processes, advisory planning and client experience. The job is full-time, on-site, at 37.5 hours per week, with incentive pay, a benefits program and a defined benefit pension plan offered.
Responsabilités :
- Coach front-line leaders and teams on client service processes and standards
- Support implementation and sustainment of the advisory planning model
- Analyze service trends and client experience indicators, recommend actions to senior management
- Deliver training on contact strategies and client relationship planning tools
- Work with leadership on departmental planning and service initiatives
Résumé des exigences :
- Experience in client service coaching and advisory practice support
- Experience in service process implementation and stakeholder management
- Degree or diploma in business, finance, commerce or related field
- Experience in wealth management, private banking or financial services is an asset
- Ability to interpret complex data and communicate it clearly
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-10-26
- Première détection par notre source
- 2026-10-19
- Mise à jour du dossier source
- 2026-11-04
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Service à la clientèle |
| Heures par semaine | 37.5 |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (préféré) |
| Domaines d’études | Business, Finance, Commerce |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Actions ou participation, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Canadian Imperial Bank of Commerce (Canada)
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
CIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada. La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs. Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez. Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs. Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
- Abonnés LinkedIn
- 642 849
- Personnes associées sur LinkedIn
- 47 258
- Bureaux déclarés
- CIBC Square, 81 & 141 Bay, Toronto, Ontario, CA
- Catégories d’activité
- Finance
- Banking
- Business Development
- Credit Cards
- Financial Services
- Venture Capital
- Autres noms enregistrés
- CIBC
- Canadian Imperial Bank of Commerce (Canada)
- Spécialités
- Retail Banking
- Business Banking
- Wealth Management
- and Wholesale Banking
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 3 075 481 985
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
CIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of…
| Champ | Valeur |
|---|---|
| Secteur | Banking |
| Taille | 10,001+ employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Public Company |
| Spécialités | Retail BankingBusiness BankingWealth Managementand Wholesale Banking |
| Offres sur Jobsy | 502 |
| Voir la page |
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
Imperial Service is focused on delivering a high-quality, consistent client experience through strong service standards, effective advisory practices, and meaningful client relationships. As a Senior Consultant, Client Support, Regional Office, you'll provide consultation, coaching, and guidance to front-line leadership and teams to help implement and sustain client service processes and an advisory planning model that supports client needs. You'll use your deep knowledge of service excellence, client experience, and operational effectiveness to identify trends, uncover opportunities for improvement, and recommend practical solutions to senior leaders. You'll support the consistent use of contact and client relationship planning tools, helping teams build strong habits and deliver a more connected client experience. You'll also contribute to departmental planning, strengthen partnerships across the business, and help ensure our client-focused standards are embedded in everyday practices. Through your leadership, collaboration, and accountability, you'll help create better outcomes for our clients and the teams who support them.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you'll succeed
- Consultative support - Provide expert consultation and coaching to front-line leaders and teams on client service processes, standards, and best practices to support a consistent and effective client experience.
- Advisory model sustainment - Support the implementation and ongoing sustainment of the advisory planning model by reinforcing expectations, identifying gaps, and helping teams adopt effective routines and behaviours.
- Client experience insights - Analyze service trends, team performance indicators, and client experience opportunities to identify areas for improvement and recommend actions to senior management.
- Training and enablement - Deliver guidance, support, and training on contact strategies and client relationship planning tools so teams can confidently use them to deepen client relationships.
- Partnership and planning - Work closely with leadership and business partners on departmental planning, process milestones, and service initiatives that strengthen client relationships and operational consistency.
- Influence and collaboration - Build strong relationships across teams and connect people, resources, and networks to drive alignment, remove barriers, and support shared success.
Who you are
- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
- You can demonstrate experience in client service coaching, advisory practice support, service process implementation, and stakeholder management. It’s an asset if you have experience in wealth management, private banking, or a client relationship-focused financial services environment.
- You have a degree/diploma in business, finance, commerce, or a related field.
- You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
MB-Winnipeg, 1 Lombard Place, 6th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking, Client Service, Coaching, Customer Experience (CX), Long Term Planning, Personal Initiative, Stakeholder Relationship Management, Team Consulting, Work CollaborativelyJournal
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