Senior Director, Enterprise Platforms

Company Description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Technology Craft
Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal growth.

Job Description

The Senior Director, Enterprise Platforms leads enterprise architecture, client solutioning, and pre-sales strategy for pharmaceutical and life sciences organizations. This role bridges sales opportunity ownership with hands-on technical leadership, shaping complex omnichannel ecosystems that drive measurable business impact. The position partners closely with Sales, Strategy, Medical, Media, and Delivery teams to position technology as a differentiator in multi-million-dollar pursuits while establishing scalable architecture standards.

What You’ll Do

• Lead enterprise pre-sales strategy, pipeline forecasting, and opportunity management for multi-million-dollar pharmaceutical platform engagements in collaboration with Sales and Account teams.
• Facilitate executive discovery workshops and roadmap sessions with senior pharma stakeholders to define CRM, marketing automation, and data architecture strategies.
• Design end-to-end omnichannel architectures spanning Salesforce, Veeva, Adobe, Marketo, SFMC, Snowflake, Databricks, Fabric, CDPs, APIs, and integration layers.
• Produce architecture diagrams, interaction models, data flows, solution specifications, pricing estimates, and SOW documentation aligned to client and delivery requirements.
• Establish governance frameworks, architecture standards, and AI-enabled solution patterns while guiding steering committees and mentoring internal architecture teams.

Qualifications

Required:

• 10+ years of experience in pharmaceutical or life sciences technology, consulting, or enterprise sales operations with demonstrated ownership of complex client engagements.
• 5+ years of hands-on enterprise architecture or solution design experience, including documented architecture diagrams, data models, and technical specifications.
• Proven experience leading pre-sales efforts and managing pipeline for multi-million-dollar opportunities, including forecasting and proposal development.
• Deep expertise in enterprise platforms such as Salesforce, Veeva, Adobe Experience Cloud, Marketo, SFMC, Snowflake, Databricks, Microsoft Fabric, or comparable ecosystems.
• Demonstrated experience presenting technical strategies and architecture roadmaps to senior client stakeholders and executive steering committees.

Desired:

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience applying AI/ML solutions such as next-best-action, personalization models, predictive analytics, or generative AI for content modularization and insight automation.
• Formal training or certification in architecture frameworks such as TOGAF, SAFe, or equivalent enterprise methodologies.
• Experience establishing architecture governance processes and reference models within regulated industries.

Additional Information

This posting is for an existing vacancy at Klick.

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Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.