Senior Engineering Manager – Hospitality Guest Team

This hybrid role requires working in the office two days per week.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

As the Senior Engineering Manager for the Hospitality Guest team, you will shape the technical vision, strategy, and execution for the core CRM systems powering guest-centric restaurant experiences globally. In this role, you will lead, coach, and grow an experienced team of senior product engineers while establishing standards for architectural resilience and delivery excellence. You will partner with leaders across Product, Design, and Data to transform complex business requirements into high-scale transactional and analytical systems. Your leadership will empower restaurants worldwide with actionable insights that elevate guest hospitality and drive informed operational decisions.

Responsibilities

• Lead, mentor, and coach an experienced team of frontend and backend engineers, fostering career development and sustainable engineering excellence.
• Direct technical strategy, architecture, and end-to-end execution from roadmap planning through production launch and operations.
• Partner cross-functionally with Product, Design, and Data leadership to align technical investments directly with strategic business objectives.
• Drive continuous operational and process improvements to accelerate development cycles, enhance system reliability, and elevate quality bars.
• Oversee the architecture and delivery of high-scale guest management platforms and services adopted across broader engineering organizations.

Minimum Qualifications

• 5+ years of hands-on software engineering experience building and maintaining scalable backend applications and distributed systems.
• 3+ years of people management experience leading engineering teams, guiding performance, and driving complex technical delivery.
• Demonstrated track record of delivering end-to-end technical initiatives from initial architecture through production release and maintenance.
• Demonstrated technical proficiency in modern backend languages (such as Java, C#, or Python) and distributed database architectures.

Preferred Qualifications

• Domain experience developing enterprise CRM, hospitality management, or analytics-intensive platforms.
• 3+ years of experience leading full-stack engineering teams supporting modern frontend frameworks (such as React and TypeScript).
• Proven ability to communicate technical roadmaps and trade-offs effectively to executive and non-technical business partners.
• Practical experience deploying, managing, and scaling containerized microservices within Kubernetes and cloud infrastructure.
• Experience designing high-throughput data processing systems, utilizing streaming and orchestration technologies (such as Kafka, Spark, or Airflow).

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

We offer a competitive base salary and benefits including: health benefits; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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