Senior HR Advisor

Are you an experienced HR professional who enjoys supporting leaders and employees through complex people matters? Do you bring sound judgment, practical advice and the ability to balance advisory responsibilities with hands-on HR work? Are you energized by finding better ways to work and improving processes?

If so, we would like to hear from you.

A Little About Us

ISL's Human Resources team partners with leaders and employees across our offices to build the people practices, leadership capability and organizational capacity needed to support ISL's continued growth.

Our team works across employee relations, talent acquisition, employee development, total rewards, HR systems and workforce planning. We are continuing to evolve how HR supports the business, with a focus on practical solutions, strong partnerships, consistent practices and processes that can scale as ISL grows.

The key to our team's success is:

• Partnership: We work closely with leaders to understand the business context behind people decisions and provide practical advice that helps them move forward confidently.
• Judgment: People matters are rarely one-size-fits-all. We balance employee experience, consistency, risk, legislation and business needs when determining the right approach.
• Collaboration: Our HR team works closely together and with leaders, Payroll, IT and other corporate services teams to ensure work moves effectively across the organization.
• Continuous Improvement: We are always looking for ways to simplify processes, make better use of our systems, reduce unnecessary manual work and make HR easier for leaders and employees to navigate.
• Development: We believe in sharing knowledge and building capability across the team. Senior team members are encouraged to coach others and help strengthen the overall HR function.

A Little About You

• You are a trusted HR advisor who is comfortable working directly with leaders and employees on sensitive and sometimes complex matters.
• You use sound judgment and know when you can move something forward independently and when a matter needs to be escalated.
• You bring empathy and professionalism to employees navigating health, leave and life events, while keeping the process on track.
• You enjoy the variety of a broad HR role and can move easily between advisory work, case management and day-to-day operations.
• You are organized and detail-oriented, and you manage multiple priorities without losing sight of follow-through.
• You naturally look for ways to simplify processes, improve workflows and cut work that does not add value.
• You build strong relationships and communicate clearly, whether you are speaking with an employee, manager, senior leader or member of the HR team.
• You are curious and interested in understanding both the people issue and the broader business context behind it.

Your application should show us:

• Approximately 7 to 10+ years of progressive Human Resources experience in an advisory or generalist role.
• Experience with benefits administration, including enrolments, and working with providers or third-party administrators.
• Experience managing leaves of absence, short- and long-term disability claims, workplace accommodations and return-to-work plans.
• Experience advising leaders on employee relations matters, including performance management, attendance, workplace concerns and terminations.
• Working knowledge of Canadian employment legislation; experience across multiple provinces or territories is an asset.
• Strong written communication, documentation and case management skills.
• Comfort working with human resources information system (HRIS) platforms and employee data; Dayforce experience is an asset.
• Post-secondary education in Human Resources, Business or a related discipline, or an equivalent combination of education and experience.
• A Chartered Professional in Human Resources (CPHR) designation, or progress toward one, is an asset.
• Experience within a professional services, consulting, engineering or similarly decentralized multi-office organization is an asset.

A Little More About the Role

Responsibilities:

While no two days will look the same, here is what you can expect to do:

• Manage sick leave, short- and long-term disability, and maternity and parental leaves from start to finish, including complex cases, medical documentation and insurer follow-up.
• Coordinate return-to-work plans and workplace accommodations, including complex and sensitive situations, working with employees, managers and service providers.
• Coordinate benefits and Group RRSP enrolments, changes and terminations, working with our third-party benefits administrator.
• Support benefits renewals and the rollout of program changes to employees.
• Advise leaders and employees on performance, attendance, workplace concerns and the application of HR policy.
• Coach leaders through difficult conversations, performance concerns, team dynamics and employee transitions.
• Independently manage a range of employee relations and employee lifecycle files, including performance management and terminations, recognizing when higher-risk or precedent-setting matters require escalation.
• Partner with the Lead, Total Rewards and Employee Relations on complex employee relations matters, investigations, terminations and areas of increased organizational risk.
• Coordinate compensation changes, including salary adjustments, promotions and job changes.
• Support employer immigration processes, including work permit documentation and expiry tracking.
• Keep employee information accurate in Dayforce and work with Payroll and Finance to make sure changes are processed correctly and on time.
• Review existing HR processes and workflows to identify duplication, bottlenecks, unnecessary manual effort and opportunities to simplify how work gets done.
• Develop practical tools, guidance and resources that make HR processes easier for leaders and employees to understand and navigate.
• Use HR data, employee trends and themes from advisory work to identify emerging issues and opportunities for improvement.
• Contribute to HR projects, organizational change and other priorities that support the continued development of ISL's HR function.

What ISL Offers

We value you for your contributions and want to ensure that your personal success is intertwined with your professional success. Our wellness philosophy encompasses the four pillars of physical, mental, financial and spiritual wellbeing, which is why our benefits package is comprehensive and offers you some of the best available tools to maximize your career and lifestyle.

Here are some of the amazing benefits we provide:

• Flexible working hours.
• Hybrid model of work.
• Excellent mentorship.
• Employer-paid benefits including health, dental and extensive paramedical services.
• Healthcare Spending and Lifestyle Option Accounts.
• Group RRSP.
• Annual bonus incentives.
• Paid professional development opportunities and memberships.
• 24/7/365 Employee and Family Assistance Program.

Depending on your experience level, the salary range for this position (based on a 40-hour work week) is:

• $105,000 to $115,000

At ISL your identity is part of our identity. Diversity, Equity and Inclusion (DEI) speaks to our core values and provides space for our teams to bring their authentic selves to work. ISL believes DEI creates the best outcomes for our clients while sustaining a happy and thriving work environment that allows for career development and opportunities for all staff. ISL is committed to a focused effort on continuous improvement and development of a respectful and safe workplace.

We thank all applicants in advance for their interest in this position. Only those who will be selected for an interview will be contacted.

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