Senior Manager, Operational Risk & Resilience

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As Senior Manager, Operational Risk & Resilience, you will provide second-line leadership for Vancity’s operational risk management and resilience. You will lead the implementation, continued development, and maturity of enterprise programs covering the Operational Risk Management Framework, risk and control self-assessments, operational risk events, issues management, key risk indicators, third-party risk management, and operational resilience.

You will also lead and develop a team of Operational Risk Consultants and provide effective challenge and senior-level guidance on material risks, controls, issues, and remediation activities.

This is a full-time, permanent role based at Vancity’s head office, reporting to the Director, Enterprise Risk Management and Operational Risk Management. The role offers a hybrid work arrangement, with on-site attendance as needed.

How You'll Make an Impact:

Operational Risk Management Framework and Governance

• Lead and oversee second-line implementation, continued development and maturity of the Operational Risk Management Framework (ORMF), operational risk taxonomy, policies, methodology, escalation and reporting, ensuring continued alignment with BCFSA and OSFI expectations and Vancity’s risk appetite.

• Contribute to longer-term operational risk priorities and strategic deliverables, translating evolving regulatory expectations, enterprise objectives and risk appetite into priorities for the Operational Risk & Resilience portfolio.

• Provide senior-level oversight, effective challenge and guidance on material operational risk matters.

Risk Control Self-Assessment (RCSA) Program Leadership

• Lead the design, launch, sustainment and continued maturity of the enterprise RCSA program.

• Provide direction to Operational Risk Consultants on planning, stakeholder engagement, independent review and challenge standards, reporting, issue capture and ongoing monitoring.

• Establish priorities and standards for the continued evolution of the RCSA program and provide senior-level challenge and recommendations on material risk and control themes.

Operational Risk Programs

• Lead the design, launch, sustainment and continued maturity of enterprise-wide programs covering operational risk events, issues management, key risk indicators, scenario analysis, change risk management.

• Provide direction to Operational Risk Consultants on planning, stakeholder engagement, independent review and challenge, remediation monitoring, reporting, risk dashboards, timely escalation, and training.

• Act as a senior escalation and challenge point on material operational risk issues and remediation matters.

TPRM Framework and Second-Line Oversight

• Oversee the continued evolution and maturity of the Third-Party Risk Management Framework and direct second-line oversight of TPRM activities, including criticality and risk triage, inherent risk assessments, due diligence expectations, residual risk assessments, ongoing monitoring, issue escalation, risk acceptance, exit and contingency planning, and reporting.

• Shape priorities for the continued development of second-line TPRM oversight and recommend enhancements to the framework and governance approach in response to evolving regulatory expectations, emerging third-party risks and organizational needs.

• Provide senior-level guidance and escalation support on material third-party risk matters.

People Leadership and Operational Resilience

• Lead, coach and develop Operational Risk Consultants while overseeing the implementations and continued maturity of operational risk and resilience programs.

• Contribute to longer-term Operational Resilience priorities and strengthen integration across operational risk, business continuity, technology resilience and third-party dependencies.

• Build longer-term team capability, standards of practice and capacity across the Operational Risk Management & Resilience.

What You’ll Bring to the Team

• Significant operational risk management or operational resilience experience within a federally regulated financial institution.

• Demonstrated experience implementing OSFI regulatory expectations, including Guidelines E-21 and B-10.

• Experience designing, implementing, and maturing enterprise-wide operational risk and resilience frameworks and programs.

• Strong knowledge of operational risk practices, including RCSA, operational risk events, issues management, key risk indicators, scenario analysis, change risk management, and third-party risk management.

• Experience providing independent second-line oversight and effective challenge on material risks, controls, issues, and remediation activities.

• Ability to translate regulatory expectations and risk appetite into practical policies, methodologies, governance practices, and business processes.

• Strong analytical judgment, communication, and stakeholder-influencing skills, including experience reporting to senior management, executive committees, or the Board.

• Proven people leadership experience, including setting priorities, coaching risk professionals, and building team capability.

• A post-secondary degree in business, finance, risk management, or a related discipline, or an equivalent combination of education and experience.

Extra Skills That Set You Apart

• Experience establishing or significantly maturing an operational risk or operational resilience program.

• Experience integrating operational risk, business continuity, technology resilience, and third-party risk practices.

• Experience supporting significant regulatory or organizational change.

• Experience implementing or enhancing governance, risk, and compliance technology.

• A professional designation in risk management, business continuity, internal audit, or a related discipline.

You’ll Thrive Here If You Are

• Strategic: You translate regulatory expectations, risk appetite, and enterprise objectives into clear and sustainable priorities.

• A Program Builder: You design and mature practical risk programs, frameworks, methodologies, and governance practices.

• Influential: You build trusted relationships while providing constructive, independent challenge on material risk matters.

• Pragmatic: You balance regulatory expectations and sound risk management with practical and sustainable business solutions.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $122,400 to $158,400 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.