Connexion Inscription gratuite
Postuler

Publié il y a 8 jours

Senior Manager, Regional Service - Hybrid

@ Canon Careers

Toutes ses offres

Saint-Laurent, Québec

117k–132k $/an8+ ans d’expérience
Postuler
SIGNAUX

En bref

Canon Careers is hiring a bilingual Senior Regional Service Manager on a hybrid schedule to lead regional service teams through change. The role owns regional P&L, service KPIs and budgets, and personally handles Tier 3 escalations. Compensation is listed at $117,100 to $131,800 annually.

Salaire :

117 100 $–131 800 $ par année

Responsabilités :

  • Lead regional service teams through operational change
  • Manage regional P&L, margins and costs
  • Set regional KPIs, budgets and performance reviews
  • Resolve Tier 3 customer escalations
  • Deploy IoT, predictive maintenance and remote support tools

Résumé des exigences :

  • Business administration bachelor's degree or equivalent management experience
  • 8+ years related experience, 3 in management
  • Bilingual French and English
  • Advanced project, process and analytical skills
  • Intermediate Salesforce, Workday and Oracle skills

Outils et compétences

Google WorkspaceSalesforceWorkdayOracleS21 DSTherefore
Source et dates

Site carrière / système de candidatures · icims

Date publiée par l’employeur
2026-11-04
Première détection par notre source
2026-11-04
Mise à jour du dossier source
2026-11-04

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineOpérations
Expérience8 an(s) et plus
Expérience en gestion3 an(s) et plus
Gestion d’équipeOui
Milieu de travailBureau, Chez les clients
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationBaccalauréat (exigé)
Domaines d’étudesBusiness Administration
Avantages mentionnésCongés payés généreux, Régime de retraite, Aide aux études, Rabais employé, Mieux-être

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Canon Careers

Toutes ses offres
ChampValeur
Offres sur Jobsy60
Description

Overview

Bilingual Senior Regional Service Manager - Hybrid

As the Senior Regional Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Responsibilities

Key Responsibilities:

  • Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
  • P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
  • Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
  • Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
  • Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
  • Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
  • Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
  • Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
  • Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
  • Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

Qualifications

To Succeed, You Will Need:

  • Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
  • Minimum of 8 years related experience, with 3 years in management
  • Bilingual (French & English)
  • Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs
  • Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
  • Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region
  • Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle
  • Intermediate experience with S21 DS, Oracle and Therefore is considered an asset
  • Experience operating DSD product line is considered an asset

Why Join?

HYBRID WORK

  • This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
  • When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP Contribution & Profit-Sharing Program
  • Tuition Assistance Program for Professional Continuing Education
  • Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

  • Free coffee and snacks
  • On-site cafeteria and outdoor patio
  • Employee gym and fitness centre
  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
  • Community involvementEmployee Appreciation Events
  • One (1) current vacancy exist.
  • Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
  • Compensation Range: $117,100 - 131,800 annually

Emplois semblables

  • Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)

    Montréal, QC
    Temps plein

    PricewaterhouseCoopers LLP

    Candidates need strong experience in internal audit, governance and regulatory compliance, plus a professional designation such as CPA, CIA or CISA. Fluency in both English and French is required, along with leadership and analytical skills.

    Artificial Intelligence (AI) tools, data visualization tools

    Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)

    Montréal, QC
    Temps plein

    PricewaterhouseCoopers LLP

    3+ ansCandidates need 3 to 5 years of risk management or internal controls experience, ideally in financial services, plus a CPA, CIA or CISA designation or progress toward one. Fluency in English and French is required.

    AI tools

  • MANAGER

    Brossard, QC

    La Vie en Rose: Based in Montreal, the company has over 4 600 employees and more than 287 stores across Canada under the two separate brands.

    Candidates need strong leadership and team-motivation skills, good communication, and a goal-driven, proactive approach. Familiarity with recruiting, staff training and evaluation tools is expected, and they must be open to holiday and longer hours during busy periods.

    Sales, Customer service, Recruitment, Set sales goals, Leadership, Relationship building

  • Senior Manager, Regulatory Affairs

    Edmonton, AB +1
    TélétravailTemps plein

    Cencora: Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the…

    5+ ansCandidates need a life-sciences bachelor's degree and 5 to 8 years of regulatory affairs experience, including pre-market submissions. Strong knowledge of Health Canada processes, client leadership and clear communication are required; French bilingualism and RAC certification are preferred.

    Regulatory affairs, Documentation, CTAS, Process improvement, Presentation skills, Coaching

  • Manager, Marketing

    Dorval, QC

    Joseph Ribkoff

    5+ ansCandidates need a bachelor's degree in marketing, communications, business or a related field, plus 5-8+ years in marketing or trade or partner marketing. Strong project management, analytical, communication and multi-stakeholder skills are required, and experience in fashion, lifestyle or consumer goods is preferred.

    Bynder

  • Senior Manager, Regulatory Affairs

    Quebec
    TélétravailTemps plein

    Innomar Strategies

    5+ ansCandidates need a life sciences bachelor's degree, 5 to 8 years of regulatory affairs experience, and strong knowledge of Canadian regulatory requirements and Health Canada processes. Experience managing several client projects, excellent communication skills and French-English bilingualism (preferred) are also sought.

  • Manager - Logistics Technology SecOps

    Montréal, QC
    Temps plein

    Dragonfly Logistics Lab Inc.

    10+ ans3+ gestionCandidates need 10+ years in cybersecurity, including 3+ years in a leadership role in security operations, cloud or OT/IoT. Strong AWS, Azure, Kubernetes and Docker skills and experience running enterprise security platforms are required.

    Wiz Cloud, Wiz Code, Wiz Sensor, SIEM, Kubernetes, Docker

  • Manager, Product Portfolio Strategy & Go-to-Market

    Montréal, QC

    Airports Council International

    10+ ansCandidates need a Bachelor's degree in Marketing or Business Administration and at least 10 years of B2B product marketing, portfolio management or go-to-market experience. They need strong data analysis, segmentation, roadmap skills and excellent English.

    Collaboration, Sales, Customer service, Upselling, Customer insight, Develop new products

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.