Senior Payroll Administrator

Title: Senior Payroll Administrator

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Permanent Full-Time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

We are seeking an experienced and detail-oriented Senior Payroll Administrator to oversee the payroll operations across multiple entities within our organization. Senior Payroll Administrator ensures the accurate and timely preparation, documentation, distribution, and reconciliation of the payroll process. They provide day to day support to payroll administrators, maintain compliance with all relevant regulations, policies, and procedures, while continuously improving payroll systems and processes. Senior Payroll Administrator collaborates with HR, finance, other departments, vendors and professional associations to resolve payroll-related issues, provide exceptional service to employees, and support the organization's strategic goals through effective payroll management.

In this role, you will:

• Support the payroll team in processing a biweekly payroll for multiple entities while ensuring accuracy and processing timelines are met.

• Process and handle retiree payroll and provide vacation relief to payroll administrators.

• Troubleshoot payroll processing software errors (ADP).

• Respond to and resolve inquiries and escalations (JIRA ticket system).

• Work with both the Payroll and HR teams across Canada to clarify and resolve issues.

• Coordinate payroll processing with external service providers when necessary.

• Adhere to and interpret policies and union collective agreements in payroll processing.

• Provide training, technical review, task coordination and guidance to payroll administrators on a daily basis.

• Assist Finance in monthly GL Reconciliations including, income tax, CPP, EI, WSIB and EHT.

• Reconcile Kronos (MyTime) hours to WFN import hours and approve prior to pay run.

• Assist with reconciliation and processing of T4s/RL1s, T4As & T2200s and reconciliation of WCB overpayments.

• Prepare and balance final payroll wire payments, required tax filings and other payroll-related reports.

• Run daily and biweekly interfaces, update, maintain, and load employee information in the payroll software.

• Assist with special projects and other responsibilities as required.

• Document and maintain relevant procedures, tools and communications.

• Assist with internal and external audits by providing necessary payroll information and documentation.

• Maintain up-to-date knowledge of relevant legislation affecting payroll and ensure compliance with all regulations.

What we are looking for:

• 4–5 years of progressive experience in payroll administration, including experience in a leadership or supervisory role.

• 1–2 year post-secondary diploma or certification in Accounting, Payroll, Bookkeeping, or a related field (or equivalent combination of education and experience).

• Payroll Compliance Practitioner (PCP) certification completed or currently enrolled with a commitment to completion.

• Strong knowledge of payroll regulations, practices, and legislation.

• Proficiency with Microsoft Office (Excel, Word, Outlook) and payroll systems, preferably ADP Workforce Now.

• Experience with Kronos (MyTime) is an asset.

• Exceptional attention to detail and mathematical accuracy.

• Strong analytical and problem-solving skills to investigate and resolve payroll discrepancies.

• Excellent communication and interpersonal skills, with the ability to manage sensitive issues with diplomacy and empathy.

• Ability to prioritize, multitask, and work effectively under pressure in a deadline-driven environment.

• Fluency in both French and English is considered an asset.

Working Conditions:

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).