Senior Product Manager

Company Description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a talented and technical Senior Product Manager to join our growing global team at Sectigo.

The Senior Product Manager owns the roadmap and technical product strategy for Sectigo Orchestration Gateway and Integration products. This individual bridges customers, business stakeholders, and engineering by translating complex market and customer needs into well-defined technical requirements, integrations, and scalable solutions. They partner with cross-functional teams including Engineering, Product Design, Product Marketing, Sales, Support, and Operations, and bring deep technical fluency in cloud-based SaaS platforms, APIs, and security technologies. The individual loves to solve hard technical problems and create truly innovative products by leveraging their experience and expertise as a seasoned technical SaaS product professional.

Here are the core functions, responsibilities, and expectations for this role:

• Own the product roadmap for Sectigo Orchestration Gateway and Integration products, ensuring alignment with overall company strategy and direction.
• Achieve revenue and market share targets defined in financial plans for Sectigo Orchestration Gateway and Integration products.
• Translate business and customer needs into detailed technical requirements, user stories, acceptance criteria, and product specifications, and communicate them effectively to engineering teams.
• Define and manage the Orchestration Gateway’s APIs, SDKs, connectors, and integration capabilities with enterprise platforms such as cloud providers, DevOps and CI/CD tooling, identity systems, and IT service management solutions.
• Manage backlog prioritization and participate hands-on in the Agile development lifecycle, including sprint planning, backlog refinement, demos, and retrospectives, from discovery through release and adoption.
• Balance new feature delivery with technical debt, platform dependencies, reliability, and security and compliance requirements, ensuring products meet applicable industry standards and best practices.
• Define product success metrics and instrumentation; analyze usage telemetry, product analytics, and operational data to guide prioritization and measure outcomes.
• Lead release planning and technical go-to-market readiness, including product documentation, API and developer documentation, release notes, and enablement materials.
• Serve as the product and technical subject matter expert, supporting Product Marketing, Sales (including pre-sales demos and proofs of concept), and Support, and assisting with escalations of complex technical issues.
• Stay current with industry and market trends, emerging technologies and standards, and the competitive landscape, and incorporate them into the product strategy.
• Conduct routine customer interviews and technical discovery sessions with architects, security teams, and developers to capture meaningful feedback and make feature recommendations.
• Analyze the market and engage with customers to identify opportunities to evolve the product offering and innovate in support of business growth and retention goals.
• Define product pricing, packaging, and positioning to maximize sales and revenue opportunities.
• Define solution value propositions and collaborate with Product Marketing to develop technical white papers, solution briefs, web pages, online events, and more.
• Travel as needed to visit customers and attend trade shows.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

• This is a full-time position, working in a hybrid model, and reporting to our Ottawa office at least 3-4 days a week.
• The targeted compensation package for this role is between CAD 110K and 128K, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Qualifications

Education:

• Bachelor’s degree in computer science, software engineering, information security, or a related technical field is strongly recommended. Equivalent practical experience will be considered.

Experience:

• Mminimum of 5+ years of product management experience with B2B SaaS solutions, including 2+ years in a technical product management role or in a hands-on technical role such as software engineering or solutions architecture.
• A strong understanding of Agile development principles with hands-on experience is required.
• Demonstrated technical proficiency with cloud-native architectures (e.g., AWS, Azure, GCP), microservices, REST APIs, and data and database concepts, with the ability to engage credibly with engineers and architects.
• Hands-on experience defining and managing APIs and enterprise SaaS solution integrations is required.
• Working knowledge of security fundamentals such as PKI, TLS/SSL, cryptography, and authentication and authorization standards (e.g., OAuth, SAML, OIDC).
• Experience with product and engineering tools such as Jira, Confluence, Git, and API tooling (e.g., Postman, Swagger/OpenAPI), and with writing basic SQL queries for data analysis.
• Current and/or prior working experience in the B2B cybersecurity and/or certificate authority industry is strongly recommended.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strong technical aptitude, with the ability to understand system architecture, evaluate technical trade-offs, and earn the credibility of engineering and security teams.
• Excellent written and verbal communication skills to effectively convey complex technical concepts to diverse stakeholders, from developers to executives.
• Strong background in B2B SaaS and/or security software industries.
• Familiarity with DevOps practices, CI/CD pipelines, automation, and infrastructure-as-code concepts.
• Strategic thinker with a revenue-driven mindset and a track record of driving measurable business outcomes.
• Systems thinker with strong problem-solving skills, able to break down ambiguous, complex technical problems into clear, executable plans.
• Exceptional leadership and team-building skills, with the ability to inspire and influence cross-functional and engineering teams without direct authority.
• Outstanding communication and presentation skills, with the ability to engage and persuade senior stakeholders.
• Highly analytical and data-driven, with the ability to translate technical and product usage insights into actionable strategies.
• Preferred: scripting experience (e.g., Python), relevant cloud or security certifications, and product certifications such as CSPO or Pragmatic Institute.

Additional Information

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.