Senior Product Manager - Payments

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior Product Manager to join our FinTech Team, focusing on payments. FinTech is a key area of investment for the company and a cornerstone of our future growth. As the successful candidate, we will rely on your honed product management skills combined with your experience in the Fintech space to shape the trajectory of this product. This role can be performed remotely across Canada or the US (some exceptions may apply).

Product Management at Clio:

Clio’s mission is to ‘transform the legal experience for all.’ If you’re into ‘mission-driven’ product management this might be the place for you!

Our market opportunity is rare in its scale and powered by a strong business model, Silicon Valley based investors and advisors, and a product management team which is global and world-class (if we do say so ourselves)! Clio is growing rapidly with massive growth opportunities for Product Managers.

Speaking of Product at Clio… we’ve worked hard to develop an excellent product management culture with empowered PMs who are highly regarded and influential within the organization. Our team is composed of seasoned professionals from a diverse set of product backgrounds. Clio invests heavily in developing Product Managers, growing leaders and in the broader Product communities in which we operate.

We pride ourselves on being ‘human and high performing’ and creating a workplace where you can be challenged, supported and bring your whole self to work.

What you’ll work on:

Product Leadership

As a Senior Product Manager and in conjunction with your Developer and Designer counterparts (your triad) you will drive successful outputs and outcomes in your product area. Working from the overarching strategy set by your Senior Director of Product, you will develop a strategic roadmap in conjunction with your peers that moves our business forward and evangelize this throughout the company.

Strategy and Prioritization

You will drive customer and market research, identify opportunities, develop unbiased business cases and determine priorities that help Clio best deliver on our mission and against our annual OKRs. You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light.

Market and Customer Understanding

We truly believe that the success of our customers comes first so expectations for Product Managers to be the expert on the user is high. As such, constant communication with customers, (existing, churned and prospect) as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture.

Coaching and Mentoring

Clio will look to you to coach and mentor other Product Managers in their craft and, in conjunction with product leadership, contribute to the continuous up-levelling of the product function as a whole.

What you have:

• A fintech background (payments, billing, and accounting preferred) with solid financial literacy skills
• Experience autonomously developing a strategic roadmap with measurable business impact
• A significant number of successes and failures under your belt; the learnings of which you can bring to Clio
• Can work in a highly collaborative team without ego
• Have the ability to foster strong relationships with stakeholders at all levels within the organization
• Have experience using data to inform decisions without succumbing to analysis paralysis
• Have the ability to thrive and deliver while surrounded by chaos and ambiguity
• Have the genuine ability to put yourself in our customers’ shoes and operate from a place of empathy
• Are enthusiastic to learn a new, complex domain and the humility to ask for help when needed
• Have a track record of breaking down objectives into initiatives and delivering to customers at scale

Serious bonus points if you have:

• Proven experience participating in building and scaling a payments business
• Demonstrable experience self serving answers, insights and data from a variety of data analytics tools

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $137,500 to $186,100 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.