Publié il y a 2 mois
Senior Project Manager
@ VML Canada (French)
Toronto, Ontario
En bref
VML Canada is hiring a Senior Project Manager to lead end-to-end delivery of enterprise CRM and customer experience programs. The role covers planning, Agile and hybrid delivery, stakeholder and vendor management, and executive reporting. The posting states a salary of $65,000 to $115,000 CAD and hybrid work with the team in the office about four days a week.
Responsabilités :
- Own end-to-end delivery of CRM and CX programs
- Maintain roadmaps, risk registers and status reports
- Facilitate Agile ceremonies and release coordination
- Manage stakeholders, vendors and steering committees
Résumé des exigences :
- 5+ years of project management experience
- Enterprise CRM or CX transformation experience
- Agile, Scrum and hybrid delivery expertise
- Bachelor's degree or equivalent experience
Outils et compétences
Source et dates
Site carrière / système de candidatures · greenhouse
- Date publiée par l’employeur
- 2026-09-22
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-27
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Gestion de projet |
| Expérience | 5 an(s) et plus |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (exigé) |
| Domaines d’études | Business, Technology |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
VML Canada (French)
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
VML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand experience, customer experience and commerce practices — powered by deep data and technology experience. For more information, visit www.vml.com.
- Abonnés LinkedIn
- 1 085 779
- Personnes associées sur LinkedIn
- 33 846
- Bureaux déclarés
- 3 WTC 175 Greenwich Street, New York, New York, US
- Kansas City, Missouri, US
- London, GB
- Sao Paulo, BR
- Singapore, SG
- Shanghai, CN
- Mumbai, IN
- Delhi, IN
- Jakarta, ID
- Ulaanbaatar, MN
- Karachi, PK
- Taguig, PH
- Bangkok, TH
- Ho Chi Minh City, VN
- Sydney, AU
- Melbourne, AU
- Brisbane, AU
- Auckland, NZ
- Wellington, NZ
- Vienna, AT
- Prague, CZ
- Paris, FR
- Copenhagen, DK
- Hamburg, DE
- Dusseldorf, DE
- Berlin, DE
- Budapest, HU
- Milan, IT
- Warsaw, PL
- Cracow, PL
- Lisbon, PT
- Moscow, RU
- Cape Town, ZA
- Johannesburg, ZA
- Barcelona, ES
- Madrid, ES
- Zurich, CH
- Istanbul, TR
- Kyiv City, UA
- Dubai, AE
- Buenos Aires, AR
- Santiago, CL
- Bogota, CO
- Mexico City, MX
- Lima, PE
- Montevideo, UY
- San Juan, PR
- Toronto, CA
- Montréal, CA
- Vancouver, CA
- Atlanta, Georgia, US
- Chicago, Illinois, US
- Austin, Texas, US
- Cincinnati, Ohio, US
- Dallas, Texas, US
- Detroit, Michigan, US
- Kalamazoo, Michigan, US
- Memphis, Tennessee, US
- Miami, Florida, US
- Minneapolis, Minnesota, US
- Nashville, Tennessee, US
- Parsippany, New Jersey, US
- Rogers, Arkansas, US
- San Francisco, California, US
- Seattle, Washington, US
- Washington DC, US
- Seoul, KR
- Kuala Lumpur, MY
- Beijing, CN
- Catégories d’activité
- Creative Agency
- Marketing
- Advertising
- Autres noms enregistrés
- VML Canada (French)
- VML
- VML Canada (English)
- Spécialités
- Advisory
- Brand Experience
- Brand Identity
- Commerce
- Customer Experience
- Data & Insights
- Discoverability (Organic/Paid Search)
- Experiential Marketing
- Government Practice
- Health Practice
- Inclusion Experience
- Innovation
- Mobility
- One-to-One Email Marketing
- Paid Media
- Public Relations
- Social Media
- Strategic Studios
- Technology
- and Vault (Production)
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
VML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand experience, customer experience and commerce practices — powered by deep data and…
| Champ | Valeur |
|---|---|
| Secteur | Advertising Services |
| Taille | 10,001+ employees |
| Siège social | New York, New York |
| Type d’organisation | Public Company |
| Spécialités | AdvisoryBrand ExperienceBrand IdentityCommerceCustomer ExperienceData & InsightsDiscoverability (Organic/Paid Search)Experiential MarketingGovernment PracticeHealth Practice |
| Offres sur Jobsy | 20 |
| Voir la page |
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About the Role
We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership — ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes.
Key Responsibilities
Project & Program Delivery
- Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support.
- Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels.
- Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track.
- Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams.
CRM & Customer Experience
- Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys.
- Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes.
- Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact.
Stakeholder & Vendor Management
- Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication.
- Manage relationships with internal teams, third-party vendors, and system integration partners.
- Lead steering committees and governance reviews with confidence and executive presence.
Required Qualifications
- 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives.
- Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments.
- Solid command of Agile, Scrum, and hybrid delivery methodologies.
- Exceptional skills in stakeholder communication, executive reporting, and risk management.
- Strong understanding of CRM platforms, customer data models, and customer journey frameworks.
- Bachelor's degree in Business, Technology, or a related field (or equivalent experience).
Nice to have
- Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus).
- Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus).
- Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps.
- PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification.
- Salesforce Administrator or Consultant certification is a bonus.
- Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable.
The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.
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$65,000—$115,000 CAD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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