Senior RevOps Consultant - Gong

[\]formal is a software consulting and implementation company helping customers successfully implement and use our partner’s Platform. You’ll serve as a trusted advisor, guiding clients through the entire Gong AI implementation process—from initial setup to long-term adoption. We bring our partner’s leading AI technology to our clients based on our principle: a friendly, straightforward, and honest approach that efficiently achieves results.

What You'll Be Doing

• Provide an exceptional implementation experience, ensuring customers quickly realize the value of the Platform.
• Run discovery workshops to identify business needs and recommend elegant solutions.
• Manage and prioritize multiple customer engagements simultaneously.
• Consult on change management strategies to drive and sustain platform adoption.
• Communicate project status, risks, and mitigation plans to key stakeholders, including executives.
• Become an expert on the entire product line, including APIs and third-party apps.
• Collaborate with customer technical and security teams to deploy the solution and integrate it with their systems.
• Partner with our Sales and Customer Success teams to ensure a seamless transition for new customers.
• Conduct meetings both on-site and remotely, following our professional services methodology.
• Contribute to internal initiatives that help our team and organization grow.

What You Bring

• 6+ years of consulting experience, ideally in a customer-facing professional services role.
• A proven ability to build trust and strong relationships with customers.
• Experience with SaaS, and/or enterprise software.
• An understanding of RevOps and revenue functions, such as forecasting, prospecting, and pipeline management, is a significant advantage.
• Knowledge of project management essentials (scope, schedule, and budget).
• Strong experience with CRM systems like Salesforce.com, Hubspot, or Dynamics.
• The ability to work with various customer operations and technical teams.
• A track record of influencing change within customer organizations.
• Excellent communication, interpersonal, and writing skills.
• An eagerness to thrive in a fast-paced environment.
• Willingness to travel as needed.

[\]formal ensures equal employment opportunities for all employees and job applicants without consideration of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.