Senior Specialist, Orbis Operations, National Orbis Events & Operations (18 Month Contract)

Job Type: Internal Secondment
Work Model: Hybrid
Reference code: 135896
Primary Location: Vancouver, BC
All Available Locations: Vancouver, BC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

--

Ready to create experiences that make an impact? Join us as a Senior Specialist, Orbis Operations, and help bring our most important events to life.

What will your typical day look like?

The Senior Specialist, Operations reports to the Manager, Operations, and works closely with Events and Operations colleagues across the national team.

This role provides dedicated operational support for Vancouver and Calgary, helping ensure our hospitality spaces, services and experiences operate smoothly and consistently. The Senior Specialist will support the implementation of our national hospitality strategy, working closely with the Manager and local teams to deliver a consistent, high-quality client and guest experience. While this role does not include direct people management, it does require strong leadership, collaboration, and the ability to influence and support peers in achieving shared goals.

Key Responsibilities:

• Support the Manager, Operations in implementing a consistent national approach to hospitality and operations, with a focus on Vancouver and Calgary.
• Provide day-to-day operational oversight and coordination for hospitality spaces, including Conference Centres, Bistro, and other client-facing areas.
• Create, maintain and actively manage operational documentation, processes, and procedures.
• Support the implementation of governance, operating standards, and guidelines that contribute to a consistent and elevated client experience.
• Build and maintain strong working relationships with key enabling teams, including the Hospitality Vendor, Workplace Services, Security, and Technology
• Partner with the hospitality vendor and internal teams to identify and resolve day-to-day service and operational issues.
• Support venue operations to ensure scheduled events, meetings, and experiences run smoothly, efficiently and effectively.
• Coordinate common-area activations, including scheduling, operational requirements and adherence to brand and building standards.
• Monitor the use of common and hospitality spaces to support the intended guest and client experience.
• Support booking and scheduling escalations raised by the hospitality booking team, escalating more complex matters to the National Manager as required.
• For large-scale events and activations, work with supporting teams to ensure logistical plans align with building operating standards.
• Act as a key point of contact for day-to-day operational disruptions and coordinate with the appropriate teams to resolve issues quickly.
• Escalate significant guest conduct, security, safety or operational issues to the National Manager and appropriate enabling teams.
• Monitor the overall condition and readiness of hospitality spaces, working with supporting areas to address issues and maintain client expectations.
• Support the hospitality service-level program, including guest feedback, reporting, issue tracking and regular vendor performance discussions.
• Support hospitality vendor transitions, new service implementations and other operational projects as required for Calgary office.
• Partner closely with Events colleagues and provide operational support for events and activations as team capacity requires.
• Identify opportunities to improve processes, create efficiencies, and strengthen consistency across locations.
• Act as a knowledgeable and collaborative resource for colleagues, contributing to a supportive and high-performing national team.
• Provide onsite operational support for events and activations as required, based on business and team needs.
• Maintain a regular onsite presence to support day-to-day operations, events, and the client experience.
• Take on additional operational projects and responsibilities as required.

About the team

Enough about us, let’s talk about you

You are someone with these required skills:

• 5+ years of relevant experience in hospitality, events, workplace operations, facilities or a related client-service environment.
• Demonstrated ability to coordinate complex operations and manage multiple priorities simultaneously.
• Strong relationship-management skills and the ability to work effectively across various teams
• Experience working with hospitality, facilities or other third-party service providers.
• Strong organizational and analytical skills, with excellent attention to detail.
• A proactive and solutions-oriented approach, with the ability to identify issues and see them through to resolution.
• Sound judgment and the ability to determine when an issue can be resolved independently and when escalation is appropriate.
• Strong communication skills and the ability to work effectively across different levels and functions.
• The ability to balance national standards with the day-to-day needs of local teams and locations.
• Confidence working independently while remaining connected to a broader national team.
• Strong proficiency in Microsoft Outlook, Excel, Word and PowerPoint.

It would be great for you to have some of these nice to have’s as well:

• Proficiency in Delphi
• Due to the nature of the role having interactions with National teams, bilingualism in French and English is an asset.

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.