Senior Transformation Communications Specialist

JOB INFORMATION

Requisition ID: [[id]]
Number of Vacancies: [[numberOpenings]]
Department: [[division]] - [[department]]
Salary Information: [[custJOAnnualizedSalary1]] - [[custJOAnnualizedSalary2]]
Pay Scale Group: 10SA
Employment Type: Temporary - 2 Year Contract (December 2028)
New or Existing Vacancy: New

Weekly Hours: [[custStandardHours]] Off Days: [[custOffDays]] Shift: [[custShift]]
Posted On: November 13, 2026
Last Day to Apply: November 22, 2026
Reports to: [[custReportsToTitle]]

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Our Corporate Communications team is looking for a Senior Communications Specialist to lead strategic employee and transformation communications that support organizational priorities and change initiatives, including the modernization of the organization’s Enterprise Asset Management System.

What You Will Do

• Lead and execute internal communications strategies aligned with corporate priorities and employee needs.
• Develop and implement communications plans, messaging, and content for employee-focused programs, initiatives, and business transformation projects.
• Partner with senior leaders, project teams, and stakeholders to provide strategic communications advice and counsel.
• Create compelling content for a variety of channels, including employee bulletins, corporate messages, presentations, FAQs, leader communications, videos, and digital platforms.
• Translate complex organizational, process, and technology changes into clear and actionable communications that promote employee understanding and adoption.
• Support change management initiatives by developing communications that build awareness, readiness, engagement, and commitment to change.
• Manage communications projects from concept to execution, ensuring timely, accurate, and consistent delivery.
• Monitor and evaluate communication effectiveness, recommending enhancements to channels, content, and employee engagement strategies.
• Develop and maintain strong relationships with internal stakeholders to understand business priorities and communications requirements.
• Serve as a trusted advisor to senior management and act on behalf of the Manager, Corporate Communications, as required.

Required to be on-call as directed for media relations queries and work varied hours as determined by the Manager – Corporate Communications.

What Skills Do You Bring?

• Apply analytical skills
• Use office technology, software and applications
• Demonstrate appropriate and effective interpersonal communications through various media
• Communicate in a variety of mediums
• Plan and organize activities / projects to meet section and organizational goals

What Qualifications Do You Bring?

• Post-secondary education in Communications, Public Relations, or a related field, combined with extensive senior-level experience in corporate and/or government communications.
• Strong expertise in strategic communications, change management, and internal communications across diverse channels.
• Experience working on complex projects across a broad range of employees
• Experience communicating to a multi-union workforce is an asset
• Exceptional writing, editing, research, presentation, and stakeholder engagement skills.
• Demonstrated ability to exercise sound judgment, political acuity, discretion, and professionalism in complex environments.
• Proficiency with Microsoft Office, digital communications tools, and communications technologies.
• Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Collaborative team player with strong relationship-building, leadership, and facilitation skills.
• Knowledge of, or the ability to quickly acquire, an understanding of the Ontario Human Rights Code, accessibility legislation, and accommodation requirements.
• Translate complex information into clear, meaningful messages tailored to different audiences
• Develop and deliver persuasive presentations, briefings, and recommendations
• Influence decision-making and build commitment for initiatives through effective engagement, consultation, and communication
• Build partnerships and foster trust with stakeholders across all levels of the organization
• Lead and coordinate projects, balancing multiple priorities and deadlines

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
  

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.