Senior UX Designer

Position: Senior UX Designer

Duration: 1 Year assignment (contract)
Client Location: Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)
Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)

Note on Assignment Type

This position is provisionally Onsite, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

About the Engagement

Akkodis is seeking an experienced Senior UX Designer to lead user-centred and service design activities for enterprise platform capabilities and digital services within a large-scale public sector environment.

The successful consultant will be responsible for planning and conducting user research, journey mapping, service blueprinting, information architecture, interaction design, prototyping, usability testing, and accessibility evaluations. Working closely with users, business stakeholders, product managers, business analysts, architects, developers, accessibility specialists, and QA teams, the consultant will translate research insights and service needs into intuitive, accessible, and scalable digital experiences. The role will also contribute to the continuous enhancement of enterprise design systems, reusable patterns, and service experiences.

Scope

• Plan and conduct user research, stakeholder interviews, usability testing, and design validation activities.

• Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and interaction specifications.

• Design user experiences across account management, dashboards, forms, workflows, notifications, document interactions, and service discovery capabilities.

• Facilitate workshops, co-design sessions, design reviews, and stakeholder engagement activities.

Assignment Deliverables

• User research findings, usability reports, and design recommendations.

• Personas, journey maps, service blueprints, and information architecture artifacts.

• Wireframes, prototypes, interaction specifications, and design documentation.

• Accessibility assessments and design compliance recommendations.

• Reusable design patterns and enterprise design system contributions.

Expertise Required

Must Have:

• Experience leading user experience and service design initiatives for complex transactional digital services.

• Experience developing customer journeys, service blueprints, wireframes, prototypes, and detailed interaction specifications.

• Experience translating user research insights and business requirements into implementable design solutions.

• Experience conducting user research, usability testing, design validation, and synthesis activities involving diverse user groups.

• Knowledge and practical application of AODA and WCAG accessibility requirements.

• Experience applying enterprise design systems, reusable components, and accessible interaction patterns.

Nice to Have:

• Experience supporting enterprise-scale digital transformation or modernization initiatives.

• Experience facilitating co-design workshops and design-thinking engagements.

• Experience designing account-based services, dashboards, workflow solutions, and transactional online services.

Security Clearance

Required.

Important

This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.

How to Apply

Submit your resume in confidence via the Akkodis Canada website.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.