Server/Bartender

Work for one of Canada’s most unique destinations and check off a bucket list job. Tyax Lodge & Heliskiing is a full service wilderness lodge. We guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.

As a Server/Bartender at Tyax Lodge & Heliskiing you will be an ambassador for the company. You will provide warm, personalized service and have an extensive knowledge of our food and beverage program. You have a passion for delivering outstanding service and excellence within the industry. You will work in a team environment and provide world class dining experiences during guest meal service.

POSITION HIGHLIGHTS:

• Focused memorization of menus, wine lists, wine pairings and key guest notes
• Explain ingredients, preparation techniques to guests
• Consistently offer seamless, professional and engaging service, checking on guest satisfaction
• Taking drink orders, delivering food and beverages to guests in a timely manner, enter items in POS system
• Keen awareness of guest allergies and dietary restrictions
• Act as a food runner for expeditors
• Ability to read instructions and run items to appropriate seat numbers.
• Handle complaints and concerns of guests and bring these to the manager’s attention when necessary
• Use proper serving techniques
• Operate espresso machine for specialty coffee beverages
• Execute side duties and checklists in between service including resetting tables, organizing storage areas, cleaning of the dining and lounge area, polishing cutlery, glassware, etc.
• Prepare beverages using proper bartending techniques by practicing responsible alcohol service
• Ensure the dining room and lounge area is clean and tidy at all times
• Responsible for bringing daily float to each shift, completing daily server cashout
• Responsible for maintaining a cheerful, courteous disposition and a neat, clean and professional image with the ability to maintain a calm demeanour in a fast paced, high intensity environment
• Complete daily, weekly and monthly cleaning duties as per requirements and training
• Operate according to health & safety procedures and quality standards established by Tyax
• Follow the regulations set forth by the B.C. Liquor Control and Licensing Branch

QUALIFICATIONS & ATTRIBUTES REQUIRED:

• Must have Serving it Right certificate or obtain one prior to commencing employment
• Required to be of legal age (19 years) to serve alcohol in British Columbia
• Must have 2-3 years’ experience in food & beverage industry with strong knowledge of the food and beverage service process
• Fine dining experience a strong asset
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
• Trustworthy with sensitive or confidential company information.
• Excellent knowledge for highballs, cocktails, wine and other beverages
• Outstanding communication, interpersonal, organizational and customer service skills
• Exceptional attention to detail and the ability to multitask
• Must be responsible and dependable, a team player with a poised and friendly attitude
• Must be flexible in regards to scheduling and working shifts
• Experience with POS systems is an asset, additional language skills are an asset

PHYSICAL DEMANDS:

• Will be required to be on your feet for extended periods of time
• May be required to lift, bend and reach

WHAT’S IN IT FOR YOU:

• Deeply subsidized, modern shared townhouse-style accommodation. Don’t pay a premium for your cost of living
• Three meals per day served in employee cafeteria
• End-of-season bonus
• Complementary staff transfers at the start and end of season
• Employee use of spa facilities, full gym and yoga studio
• Free use of sports equipment: skates, x-country skis, snowshoes, and watercrafts during summer
• Discounts in our dining room, on branded outdoor clothing and other gift shop items
• Opportunities to go heliskiing, helicopter sightseeing, staff events
• Be part of a fun and welcoming diverse team from all over the world
• Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness