Publié le mois dernier
Service Advisor
@ CSS White Cap Supply Canada Inc
Surrey, Colombie-Britannique
En bref
White Cap is hiring a Service Advisor to coordinate equipment repairs from first customer contact through final completion and sale. The role involves intake, writing accurate work orders, explaining repair recommendations and costs, and liaising with service technicians. The posting lists full-time employment at a minimum pay of $23.25 per hour.
Responsabilités :
- Coordinate equipment repair from intake to final sale
- Create and maintain accurate work orders and service records
- Communicate repair costs, timelines and status to customers
- Partner with service technicians on repair progress
- Obtain customer authorization and finalize invoicing
Résumé des exigences :
- High school diploma or GED strongly preferred
- 2-5 years of experience in the area of responsibility
- Strong customer service and active listening skills
- Basic mechanical aptitude and equipment terminology
- Proficiency with service management or POS computer systems
Outils et compétences
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-09-28
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-05
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Candidatures encouragées | Autochtones |
| Formation | Secondaire (DES) (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
CSS White Cap Supply Canada Inc
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 42 |
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs, establish realistic expectations, communicate status transparently, maintain accurate work orders, and deliver dependable service throughout the repair process.
Major Tasks, Responsibilities and Key Accountabilities
- Coordinates the customer service process from initial equipment intake through diagnosis, repair authorization, completion, and final sale.
- Creates and maintains accurate repair work orders, customer information, equipment details, reported symptoms, estimates, approvals, and service records.
- Identifies repair needs by actively listening to customers, asking clarifying questions, and accurately documenting equipment symptoms and concerns.
- Communicates repair recommendations, estimated costs, expected completion dates, delays, and status updates clearly and transparently to customers.
- Partners with service technicians to communicate customer concerns, clarify repair requirements, monitor progress, and support timely completion.
- Obtains customer authorization for recommended repairs and documents approvals before additional work proceeds.
- Finalizes completed work orders, explains services performed, coordinates equipment pickup, and supports accurate invoicing and payment processing.
- Performs other duties as assigned.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 5% of the time.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally, 2-5 years of experience in area of responsibility.
Preferred Qualifications
- Demonstrates strong customer service, active listening, and communication skills when explaining equipment concerns, repair recommendations, costs, and timelines.
- Maintains accurate work orders and service documentation while managing multiple customer requests and repair priorities.
- Applies basic mechanical aptitude and equipment terminology to translate customer concerns into clear information for service technicians.
- Uses service management, work-order, point-of-sale, or comparable computer systems accurately and dependably.
If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.
We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.
Minimum Pay
$23.25Journal
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