Service Advisor at Hepson Equipment

Join us at Hepson Equipment (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Service Advisor acts as the central communication link between customers, technicians, and the Service Manager, ensuring exceptional customer service, accurate work order processing, and efficient coordination of service operations. This role supports both administrative and technical functions within the service department to keep operations running smoothly, safely, and in alignment with OEM programs and customer expectations.

Key Responsibilities

Customer Service & Communication

• Deliver exceptional customer service in person, over the phone, and via email.
• Serve as the primary communication hub between customers, technicians, and the Service Manager.
• Provide technical support and guidance to customers and technicians as needed.
• Offer estimates to customers, obtain approvals, and keep customers informed throughout the service process

Service Operations

• Schedule and manage service appointments while ensuring timely follow-ups with customers and suppliers.
• Work within OEM programs to follow service protocols and document service activity accurately.
• Open, track, update, and close service work orders accurately and efficiently.
• Participate in the prioritization of technician assignments and respond to urgent or high-priority service needs.
• Ensure safe work practices are followed within the service environment.

Administrative & Financial Duties

• Collect payments and assist with monitoring and following up on accounts receivable.
• Maintain clear documentation, notes, and status updates on all ongoing work.
• Assist with parts lookups, ordering, and inventory coordination as required.
• Support overall shop organization and step in with additional duties to maintain smooth daily operations.

Qualifications

• Excellent verbal and written communication skills — professional, clear, and solution-oriented.
• Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced setting.
• Strong computer and system navigation skills, including scheduling software and inventory systems.
• Ability to read parts libraries, service manuals, and technical documentation.
• Knowledge of agricultural equipment is a strong asset; Journeyman ticket or equivalent technical background is a strong asset.
• Proactive, self-motivated, and collaborative approach to work.
• Valid driver's licence required.
• Willingness to work scheduled evenings or weekends for on-call duties as required.

Working Conditions

This role is performed in a combination of office, shop, and customer-facing environments, with exposure to noise, moving equipment, tools, and occasional outdoor conditions. Regular interaction with technicians, customers, suppliers, and service management is expected. Physical demands include sitting, standing, walking between office and shop, occasional lifting of up to 50 lbs, and frequent use of a computer and phone. Extended hours during peak seasons and on-call rotation may apply.

About Hepson Equipment

Hepson Equipment Inc. is your trusted authorized dealership serving the Brandon area. Our brands include Claas, Agrifac, JCB, Salford and other lines. As part of the Reesink Canada group—a subsidiary of the globally renowned Royal Reesink, established in 1786 - we are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new tractor or other agricultural equipment, our friendly and knowledgeable sales, financing, service and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. At Hepson, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.

What We Offer:

• Competitive Salary, comprehensive benefits: including health, dental, vision.
• Registered Retirement Saving Plan contributions program
• Ongoing professional development and training.
• A positive, team-oriented work environment with a focus on employee success.

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.