Connexion Inscription gratuite
Postuler

Publié hier

Service Contract Manager

@ Thermo King Eastern Canada

Toutes ses offres

Toronto, Ontario

Temps plein
Postuler
SIGNAUX

Résumé des exigences :

  • They will display extensive knowledge of our standards and practices, including product details and company services.
  • Display extensive knowledge of our standards and practices, including product details and company services offered.
  • Troubleshoot escalated service desk problems and present to management as required.
  • Excellent multi-tasking skills and ability to handle workload efficiently
  • Ability to think critically both individually and in a team environment
  • 3-5 years of relevant experience in similar role
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-11-09
Première détection par notre source
2026-11-10
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Postuler

Thermo King Eastern Canada

Toutes ses offres
ChampValeur
Offres sur Jobsy1
Description

Company Overview

Thermo King Eastern Canada is a trusted leader in mobile refrigeration services, specializing in the maintenance, repair, and installation of refrigeration units for trailers, containers, and mobile cooling systems. We offer reliable and efficient temperature control solutions to keep your cargo safe and at the right temperature. We are currently expanding our team and are looking for a Service Contract Manager to join us!

Job Overview

We are seeking an energetic and detail-oriented Service Contract Manager to lead the administration and optimization of service contracts within our organization. The Service Contract Manager will have an in-depth understanding of the transport refrigeration industry and the equipment. They will display extensive knowledge of our standards and practices, including product details and company services. The ideal candidate is an articulate, self-motivated individual who possesses strong organizational skills and will pay close attention to detail, along with excellent interpersonal skills to deal with people at all levels of the organization. The ideal candidate will thrive in a fast-paced environment, utilizing their expertise in ERP systems, sourcing, and negotiation to drive value and efficiency.

Responsibilities

  • Act as a primary interface between the dealership and contract customers
  • In-depth understanding of the transport refrigeration industry and the equipment
  • Display extensive knowledge of our standards and practices, including product details and company services offered.
  • Build and maintain customer relationships, ensuring that their expectations are exceeded daily.
  • Develop KPIs, surveys, and scorecards to track performance against contracts and agreements.
  • Prepare and present reports to Contract customers on KPI’s and fleet performance.
  • Ensure our customer H&S practices are being followed in their yards.
  • Maintain customer relationship sites such as ISN Networld.
  • Oversee and ensure monthly contract billing is completed.
  • Troubleshoot escalated service desk problems and present to management as required.
  • Assist with invoicing of the contract units.
  • Monitor and utilize telematics system to assist with scheduling and proactive solutions.

Skills

  • Keen attention to detail and impeccable organizational skills
  • A proactive drive to take on tasks and duties as assigned
  • Excellent multi-tasking skills and ability to handle workload efficiently
  • Solid prioritization and time management skills
  • Ability to think critically both individually and in a team environment
  • Excellent verbal and written communication skills as well as presentation skills
  • Able to work independently with little supervision

Experience

  • 3-5 years of relevant experience in similar role
  • In-depth understanding of the transport refrigeration industry and the equipment
  • Display extensive knowledge of our standards and practices, including product details and company services offered
  • Managing a team of direct reports
  • JHSC

Education

  • High School Diploma

Emplois semblables

  • Service Manager

    Etobicoke, ON
    Temps plein

    Sunbelt Rentals

    Candidates need extensive experience repairing self-propelled platforms and lifts, planning and supervisory experience, inventory management and reporting experience, and a valid driver's licence.

  • Service Manager

    Etobicoke, ON
    Sur placeTemps plein

    Convergint Tech LTD

    5+ ansCandidates need a bachelor's degree or college diploma, or equivalent field experience, plus at least five years of relevant experience in electronic security, fire alarm, building automation, HVAC, IT, or audio visual. Strong leadership, financial analysis, communication, and Microsoft Office skills are required.

    Microsoft Word, Microsoft Excel, Microsoft PowerPoint

  • Service Manager

    Mississauga, ON
    129k–172k $/anTemps plein

    CARBT ABB Robotics Canada Inc.

    12+ ansCandidates need 12 or more years of service management experience across service, field service, maintenance or aftermarket teams, with robotics experience as an asset. They also need strong financial and P&L management skills, proven team development ability and excellent communication and stakeholder skills.

    Strategic planning, Reporting, Customer service, Sales, Robotics, Coaching

  • Service manager, operations

    Richmond Hill, ON

    Reliance Comfort Limited Partnership o/a Reliance Home Comfort

    Candidates need HVAC or water heater industry knowledge and preferably supervisory experience over a field operations team. Strong communication, negotiation, problem-solving and team-building skills are essential, and a Gas B ticket is an asset.

    Reporting, Customer service, Manage a team, HVAC, Coaching, Project management

  • Service Manager, Operations

    Richmond Hill, ON

    Reliance Home Comfort

    Candidates need HVAC and/or water heater industry knowledge and a growth mindset. Supervisory experience overseeing a field operations team is preferred, and a Gas B ticket is an asset.

    Reporting, Customer service, Manage a team, HVAC, Coaching, Project management

  • Service Manager

    Kitchener, ON
    85k–120k $/anSur placeTemps plein

    National Rent-All Inc

    5+ ansCandidates need 5+ years in service, shop or fleet management and experience leading a structured service operation. Equipment industry experience is strongly preferred, and a valid driver's licence is required.

    Microsoft Office, work order systems, fleet management systems, equipment management systems

  • Service Manager

    Windsor, ON
    70k–100k $/anSur placeTemps plein

    401 Auto

    5+ ans3+ gestionCandidates need a high school diploma or GED, at least 5 years in automotive service and 3 years of automotive management experience. Strong communication, leadership, computer, and multitasking skills are required, and an automotive technician's licence is an asset.

    Reynolds system, OEM warranty platforms

  • Service Manager

    Waterloo, ON
    Sur placeTemps plein

    Ventri Door Technologies: Ventri Door Technologies provides installation and service to Automatic Doors, Barrier-Free Operators, Overhead Doors, Dock & Levelers, Hardware,…

    2+ ansCandidates need 2-3 years of scheduling or dispatch experience, ideally in a door or access control setting. Ventri Door Technologies wants a self-starter with strong written and spoken communication and good conflict-handling skills.

    Scheduling, Preventive maintenance, Payroll, Communication skills, Interpersonal skills

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.